Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

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Userpilot

MAY 2, 2024

Host webinars with guest experts to educate customers and attract new prospects. Collect user feedback regularly through in-app surveys to identify improvement areas. Monitor user sentiment through in-app NPS surveys. Implement a retention dashboard to track vital metrics across user segments.

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Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

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Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. In-app messaging. Looking for UserGuiding alternatives?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

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Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Why do SaaS companies need a knowledge base?

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Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. It all begins when the customer signs up for your tool and has a continuous effect. Benefits of the SaaS user onboarding process: Improved retention. Collect customer feedback and improve accordingly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 98

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Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? Build in-app guidance to prompt discovery and engagement. Organize webinars to help users adopt more advanced features. Provide in-app self-service support to reduce friction. Constantly collect feedback with in-app surveys and act on it.

Analytic Tools 98

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Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. Collecting and acting on customer feedback improves satisfaction and customer loyalty, and helps you uncover growth opportunities. What are growth initiatives?

Feedback Software 105

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Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. Which involves the implementation of your product through in-app onboarding and self-service support. So, let’s talk about value realization and what you can do to improve it. Realization. Validation.

Feedback Software 98

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Userpilot

FEBRUARY 22, 2024

Face-to-face webinars can help you unlock consistent value for your customers and improve customer retention. Userpilot can help you create advanced segments, monitor product usage , and collect user feedback to improve your strategy. Why is retaining customers important in SaaS? What is a good customer retention rate in SaaS?

Analytic Tools 52

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Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Best practices to have in mind when building your playbook include: Creating a customer-centric approach that encourages and acts on customer feedback and contributions.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

UX Planet

FEBRUARY 1, 2024

Project Brief The project involves creating a comprehensive finance management app. The app will also provide news and educational content on investments, maturity details for FDs and RDs, and statistical spending insights. Designing applications that address these specific pain points can set the stage for groundbreaking solutions.

Analytic Tools 92

Analytic Tools Data Visualization Research Software Reporting Tools 92

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. But what strategies can you follow to boost product engagement at every stage of their journey?

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Userpilot

JANUARY 9, 2023

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program.

Feedback Software 98

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Userpilot

JULY 25, 2022

These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. For SaaS companies, customer loyalty is the measure of a customer’s willingness to continue renewing their subscriptions. Loyalty programs make brand ambassadors out of ordinary users.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

NOVEMBER 30, 2022

You can improve conversion rates by reducing friction, boost customer satisfaction throughout the customer journey, and improve customer loyalty – hopefully driving word of mouth and spreading brand awareness. You’ll need a tool to help you translate all this into reality. The SaaS world is no different.

Data Visualization 98

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Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback. Do you have the right tools to capture that voice?

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Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. Becoming aware of the product's existence through branding and marketing campaigns. Offering educational webinars showcasing the value of your product, like Userpilot. Evaluation. Innovators (2.5%

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Userpilot

APRIL 30, 2022

Are you using in-app notifications for your SaaS product? When done right, in-app notifications can help you engage users, improve user retention, and reduce churn. In this article, we will cover everything about in-app notifications. In the end, you’ll know how to create in-app notifications code-free.

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

The Product Coalition

SEPTEMBER 14, 2023

Swoosh Web3 Platform: Creating a Loyalty Community NFT Marketplace Table of Contents ∘ The Rise of Nike’s .Swoosh: Swoosh Web3 platform, where NFTs and Web3 technology intertwine to create a revolutionary experience. Swoosh platform is redefining the virtual world. Swoosh platform. Guide to Nike’s .Swoosh

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Feedback Software Customer Feedback Data Visualization User Testing 78

Userpilot

SEPTEMBER 30, 2022

15+ strategies to offer seamless digital customer experiences and drive retention for your SaaS. Digital customer experience references the part of the journey that’s experienced virtually in digital channels, such as mobile app experiences, website browsing, social media interactions, etc. What is digital customer experience?

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Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Intercom, Inc.

JULY 31, 2018

We all use a plethora of tools to collaborate, communicate and get our work done on a daily basis. Each product used is only one tool of many at our disposal. At Intercom, we believe that tools should be adaptable to your needs and not the other way around. Say hello to the Intercom App Store.

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Userpilot

MARCH 31, 2023

In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business. Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. What are metrics in SaaS? What are analytics in SaaS?

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

JULY 17, 2023

Many SaaS founders agree that customer insights are a key driver of product growth. The only way to provide an exceptional customer experience is through analyzing customer feedback and customer analytics — then using all the data to make your next decisions. Data analytics can: Identify patterns and trends.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Gainsight

AUGUST 24, 2020

Such tech-touch onboarding would boost brand affinity for end-users who embrace (and would likely evangelize) a product with robust features and functionality that’s also easy to navigate and has built-in responsiveness and support. . Gainsight PX tools : Adoption Report, Path Analyzer, User Retention, and Survey/Feedback.

Onboarding KPIs 105

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Userpilot

JULY 9, 2023

TL;DR Usability focuses on the ease of use, efficiency, and effectiveness of a product, while user experience encompasses the overall satisfaction, joy, and value that users derive from their interactions with a brand. A/B tests allow you to identify the best versions of your UI and in-app content. In-app survey built in Userpilot.

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Userpilot

APRIL 21, 2024

Are you using in-app customer support to resolve your users’ issues faster and streamline the support process? By integrating customer support directly into your software app or website, you can: Boost user retention. Allow video tutorials to run in-app instead of sending users to third-party platforms.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 105

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Userpilot

APRIL 9, 2020

The small feedback window. They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. Firstly, they’re generally shown within your app. In-app microsurveys enable customers to easily give you information. The NPS survey.

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Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. However, only 26% are sure they have the knowledge and tools to do so. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place.

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Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

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Userpilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. This guide explores 15 practical strategies you can adopt when scaling your SaaS business. TL;DR Scaling SaaS refers to the capacity of a business to grow without compromising performance and quality. Take advantage of AI and customer feedback tools to improve customer satisfaction.

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