Remove Branding Remove Embedded Analytics Remove Software Review Remove Trends
article thumbnail

14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

article thumbnail

How Gainsight’s Manager of CS Operations Improves Efficiency With Horizon Analytics

Gainsight

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Analytics – Simplified. Horizon Analytics is entirely built on our Gainsight Horizon Experience. The tools I use every day are now available on the go.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Product Analytics Metrics: What To Track & How To Optimize Them?

Userpilot

Wondering which product analytics metrics you should track and improve to increase your product growth ? You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. What is Product Analytics? What is The Importance of Product Analytics?

article thumbnail

7 Methods To Collect Customer Feedback for SaaS [+ Examples]

Userpilot

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. The following is Brand24’s report on keyword mentions.

article thumbnail

UX Research Process: A Step-By-Step Framework

Userpilot

To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. trends or funnel analysis ), customer feedback, or session recordings. User behavior data analytics in Userpilot.

article thumbnail

Collecting In-App Feedback: Best Tactics and Tools for SaaS

Userpilot

So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. But first, what’s in-app feedback? What is in-app feedback?

article thumbnail

Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

Userpilot

With CLM, you gain customer insights into customer behavior, needs, and preferences to create better customer experiences , remove product friction to manage customer churn, and maximize customer lifetime value (CLV) by retaining customers and turning them into brand advocates. Potential customers analyze competing products and read reviews.