Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. There was a 50% year-over-year increase in the number of surveys sent, with an average response rate of 16% (industry average for survey response rates is 1%). Simply giving customers the choice to opt into or out of surveys resulted in survey response rates of 60%.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Roman Pichler

NOVEMBER 12, 2019

A Tale of Two Products. I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. But this didn’t seem to matter much as everybody was in great spirits and had high hopes for the new product.

Weak Development Team 188

Weak Development Team Customer Experience Technical Review Product Research 188

Roman Pichler

NOVEMBER 12, 2019

A Tale of Two Products. I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. But this didn’t seem to matter much as everybody was in great spirits and had high hopes for the new product.

Weak Development Team 188

Weak Development Team Customer Experience Technical Review Product Research 188

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. Today, we—the product-using public—have more choices.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

The Product Coalition

DECEMBER 30, 2022

Research says that the video conferencing market will reach $13.82 From identifying the ideal building blocks and the right technology stack to creating the entire app development roadmap, the MirrorFly video chat API handles it all. Cometchat is trusted by some of the leading brands like Udaan, Swedbank, Calix, and others.

Research Software 96

Research Software Customer Experience User Testing Transportation 96

Alchemer Mobile

NOVEMBER 25, 2019

Keeping your product sticky and why continuous improvements are important. This is the last webinar in our Essentials of Product Innovation Series, and today we’re going to be talking about product launches. They didn’t want to just evolve the product. Transcript. Ben Johnson: Hey everyone.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility and Your Product. Introduction.

Reporting Tools 112

Reporting Tools Research Software Product Management Product Manager 112

Department of Product

JANUARY 17, 2023

Alternative Product Business Models The rise of the microsubscription and more as an alternatves to ad funded models The world, as always, is changing – and keeping on top of trends that matter to product teams is an essential part of succeeding in building winning products. All roles, however, require business skills.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

The Product Coalition

MAY 21, 2020

In our mission to make you the best possible Product Manager, we’re taking you through some of the most fundamental, but often most misunderstood and overlooked aspects of the product world. Today’s topic; What Is Product Design? Product design really is the unsung hero of the product world. A product designer.

User Testing 78

User Testing Research Software Data Visualization Feedback Software 78

BrainStation Product Management

AUGUST 7, 2019

Lifelong education is a reality for Product Managers – in fact, BrainStation’s 2019 Digital Skills Survey found that more than 66 percent of product professionals participate in workshops, online courses, and in-person courses to stay on top of a profession that keeps changing. This is Product Management. Rocketship.fm.

User Testing 40

User Testing Product Research Research Software Product Management 40

Bain Public

MAY 2, 2022

The Bain Public team has been working closely with WatchMojo on a new initiative, which was led by our Product Designer, Sirena Chan: Multiplayer Trivia! On Tuesday April 12th, WatchMojo released their brand new multiplayer Trivia game, which can be played on their website here. What is Product Team in Residence (PTIR)?

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Usersnap

APRIL 15, 2020

So, ASK them… but don’t create a high effort survey. HD’s search function has always produced far more relevant results than Lowes in my tests. (I Amazon saw customers struggling to open those horrible plastic clamshell packages that many products use even today, and introduced frustration free packaging.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

SEPTEMBER 16, 2021

In fact, productivity thrives in a gamified environment. Gamification incentivizes users to engage with your product by leveraging game-like mechanics. Gamification strategies can be used to generate traffic and conversions from existing software products. Gamification can be a powerful driver of product adoption.

Research Software 52

Research Software Feedback Software Onboarding KPIs Customer Experience 52

Gainsight

FEBRUARY 2, 2024

If your company is building products that people rely on to boost workplace performance, you can understand the pain from both sides. It’s a challenge to make all of your customers happy and successful, especially as your product evolves and your user base grows. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Business of Software Conference

APRIL 7, 2020

In this BoS Talk you will learn: How to conduct qualitative research to tap into the customer voice more effectively. How to pair quantitative and qualitative research for a more global understanding of the customer journey. Auidence member: entertainment. Entertainment or an experience. What was it that he provided?

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

Userpilot

NOVEMBER 27, 2023

Product growth vs. product-led growth? SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model. What is product growth?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Product Research 105

Intercom, Inc.

FEBRUARY 17, 2022

In this episode, we sat down with Doug to chat about embracing the mojo and creating a brand strategy that connects with the audience and stands out from the crowd. Here are a few key takeaways: You can usually discover the brand’s voice by talking to the passionate, excited, hard-working employees in your company. Short on time?

Marketing 209

Marketing B2B Data Visualization Branding 209

Business of Software Conference

MARCH 24, 2021

The launch of Hey, Basecamp’s new email service, has become one of the most talked about product launches of 2020- not least because of the very public fight with the Apple store. This session includes many questions from the audience as Jason discusses some of the learning from Basecamp’s first product launch in a decade.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40