Branding Knowledge Base Product Management Technical Review 
Userpilot
APRIL 10, 2024
Knowledge base creation is critical to enhancing self-service support. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help.
Userpilot
JUNE 29, 2023
Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. Ultimately, it can help users get the most out of a product and avoid frustration.
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Userpilot
OCTOBER 17, 2023
Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. You can tailor your products and services to meet user’s individual needs.
Usersnap
APRIL 29, 2023
Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge.
Userpilot
JANUARY 17, 2023
Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.
Userpilot
MAY 7, 2021
Examples include a frictionless sign-up flow, a knowledge base, a help center widget, a tooltip, or a welcome screen. As technology has advanced, the concept of self-service has moved to the software world as well. In each of these cases, the user is in control of their own customer experience. Source: FullStory.
Userpilot
JULY 26, 2021
Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years. A Growth Product Manager doesn’t own a specific product like a traditional product manager but is responsible for improving certain business metrics related to product growth.
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