Userpilot
APRIL 10, 2024
Knowledge base creation is critical to enhancing self-service support. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help.
Userpilot
JANUARY 20, 2024
How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Let’s dive in, shall we?
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The Product Coalition
AUGUST 8, 2022
Because scribes display more diligence and industry than printers.” Source: Wikipedia Gutenberg’s Entrepreneurial Journey Under these conditions, imagine how hard it was to launch a world-changing product. Too many potential investors, Gutenberg’s plan to build on technology more than a thousand years old lacked imagination.
Userpilot
JUNE 29, 2023
Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. Ultimately, it can help users get the most out of a product and avoid frustration.
Usersnap
APRIL 29, 2023
Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge.
PMLesson's Ace the PM Interview
JULY 13, 2020
Product Managers are often called “Product CEOs” or “Mini GMs”, but they rarely have direct control over the inputs that lead to successful products. Bachelor’s in Marketing, an MBA, or a technical degree depending on which company you’re targeting.) You’re simply looking to fill in gaps in your knowledge.
Userpilot
OCTOBER 17, 2023
Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. You can tailor your products and services to meet user’s individual needs.
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