Customer Satisfaction Knowledge Base Product Management Technical Review 
Userpilot
APRIL 10, 2024
Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. The five steps to knowledge base creation include: Identify areas where users need help.
Userpilot
JANUARY 20, 2024
How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. Let’s dive in, shall we?
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Userpilot
JUNE 29, 2023
Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. Why is user documentation needed? Knowledge base.
Usersnap
APRIL 29, 2023
Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. How can ChatGPT be useful for product management? Let’s get started!
The Product Coalition
AUGUST 28, 2023
Gather everything you need, such as manpower, technologies, and tools you’ll use, and calculate a budget plan that covers expenses. To identify risks and manage them you should create a detailed Risk Assessment and Mitigation plan and execute it. Good product and customer satisfaction come through from a great analysis phase.
Userpilot
OCTOBER 17, 2023
Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Foster deeper customer relationships to enhance brand loyalty.
Userpilot
MAY 31, 2022
The main difference between reactive and proactive support is that the former waits for customers to reach out with an issue for you to resolve, but the latter identifies potential problems before they happen and suggests solutions to customers, saving time and resources. This is where proactive customer support comes in.
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