Gainsight

MAY 31, 2023

When evaluating customer success software, review platforms such as G2 and TrustRadius can be invaluable resources. G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. Review CS on G2, Review PX on G2, Review Digital Hub on G2.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. In both cases, there should be a proper high-level product vision and a product roadmap.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation touches every corner of an organization—from the way they interact with customers to the way they design products and services.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

The Product Coalition

OCTOBER 30, 2023

Yet, for many product managers, simplicity is challenging to achieve. Unlike featured-based roadmaps, which focus on the delivery and output of capabilities, outcomes-oriented roadmaps prioritize desired outcomes or results — a key element of product strategy. Often, product managers skip this step in favor of speed.

Roadmap 114

Roadmap Feedback Software Onboarding KPIs User Testing 114

The Product Coalition

JANUARY 11, 2023

Design skills can be valuable for Product Managers (PMs) to allow them to understand, communicate with the design team, and effectively contribute to the design process. Photo by Balázs Kétyi on Unsplash I have been scrutinizing and reflecting for a long time, on what a product manager should do and need.

Feedback Software 103

Feedback Software Research Software User Testing Technical Review 103

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 106

Analytic Tools Research Software Feedback Software Data Visualization 106

Product Talk

DECEMBER 13, 2023

Do you have a Product in Practice you’d like to share? Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. And my counterpart product manager’s squad is about maximizing the volume of data.”

Data Visualization 245

Data Visualization Analytic Tools Reporting Tools Technical Review 245

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Management 152

Product Management Product Manager User Testing Customer Experience 152

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Automating content generation for product descriptions, advertisement copy, and social media posts ensures a consistent and engaging brand presence.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

The Product HQ

APRIL 20, 2024

They work in tandem with the project leaders, product owners, and business analysts by making suggestions where necessary. They perform audits and test deliverables to the customer requirements and ensure that the technical aspects of the product meet the standard before the Quality Assurance team does their revisions.

Agile 52

Agile Weak Development Team Feedback Software Software Review 52

Userpilot

OCTOBER 15, 2023

To inspire you, this article includes a few use cases for trend analysis that you can utilize, such as comparing active users’ trends with trial users, gauging product adoption and usage trends, and understanding what drives customer satisfaction. What is trend analysis? Trend report generated with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. Why is user documentation needed? User persona example.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. How can ChatGPT be useful for product management? Let’s get started!

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

JUNE 9, 2022

Why is it important in the product management process? What role does the product manager play in it? Backlog grooming, aka backlog refinement, is a process of keeping the backlog up-to-date, relevant, and manageable. Backlog refinement improves Sprint planning productivity and improves work velocity.

Customer Feedback 52

Customer Feedback User Testing Customer Experience Customer Satisfaction 52

Userpilot

DECEMBER 13, 2023

Thanks to that, they can design user experiences that not only enable users to achieve their goals but also feel appreciated and cared for. This translates into higher customer satisfaction and brand loyalty. UX goals should be measurable, relevant, and aligned with both the user’s needs and the UX vision.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Usersnap

MARCH 29, 2023

No matter what you’re working on, or which industry you’re in, it’s important to understand the needs of your users, teams, and colleagues. Not only does this make your life easier, but it’s also an indispensable way to increase efficiency, improve user satisfaction, and prioritize your goals.

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

The Product HQ

FEBRUARY 1, 2023

Curious to know how to advance your career as a long-term product manager as either s group product manager or principal product manager? Product managers are responsible for establishing a product’s vision and long-term business strategy while ensuring that all stakeholders are aware of said strategy.

Product Management 52

Product Management Product Manager Certifications User Testing 52

ProductPlan

MARCH 19, 2020

Artificial intelligence (AI) (and its subset, machine learning (ML)) is indisputably a rising star on the world’s technology stage. AI Product Management: Why Software Product Managers Need to Understand AI and Machine Learning. AI isn’t just for tech giants, of course. What is AI Product Management?

Artificial Inteligence 82

Artificial Inteligence Reporting Tools Software Review Data Visualization 82

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Userpilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support.

Feedback Software 104

Feedback Software Analytic Tools Research Software Data Visualization 104

The Product Coalition

DECEMBER 14, 2019

However, in time, this procedure has become a widespread methodology in technology product development too. Code and Fix (often known as Cowboy coding ) is considered the simplest product development process and is the default method for prototyping software-oriented technology solutions.

Software Review 80

Software Review Research Software Technical Review Weak Development Team 80

Userpilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Foster deeper customer relationships to enhance brand loyalty.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

AUGUST 15, 2022

Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. In-app guidance. Here’s how you can do it.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

The Product Coalition

FEBRUARY 4, 2020

Prioritization and how to do it right remains one of the biggest questions for Product Managers. In our weekly AMA sessions , top Product Managers across the board are asked for how they approach prioritizing features, and how to communicate priorities for stakeholders. All you can do is test, test, and test again!

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Coalition

SEPTEMBER 15, 2019

But what about in product management? Should there be a code of ethics for Product Managers? Being a Product Manager isn’t like being a therapist, doctor, or lawyer. So maybe now is the perfect time to collectively create a Product Management Moral Code. Why should companies care about ethics?

User Testing 60

User Testing Technical Review Product Management Product Manager 60

Centercode

MARCH 4, 2021

And it’s as helpful to smart tech shoppers as it is potentially nerve-racking to smart tech makers. With over 7 million subscribers, Consumer Reports is one of the most widely recognized resources for product reviews. How do customers see the product?

User Testing 81

User Testing Reporting Tools Data Visualization Product Research 81

Mironov Consulting

SEPTEMBER 15, 2019

It also requires product managers to engage much more directly with data scientists about models, predictability, how products work in production, how/why users interact with our products, and how our end users measure success. (Hint: most users don’t understand or care about F1-scores ; they just want to get the right answer.).

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. User experience , on the other hand, focuses on overall customer satisfaction when interacting with the brand. Let’s get right to it!

User Testing 97

User Testing Product Research Customer Experience User Experience 97

The Product Coalition

AUGUST 28, 2023

Gather everything you need, such as manpower, technologies, and tools you’ll use, and calculate a budget plan that covers expenses. To identify risks and manage them you should create a detailed Risk Assessment and Mitigation plan and execute it. Good product and customer satisfaction come through from a great analysis phase.

Feedback Software 135

Feedback Software Reporting Tools Software Developers Software Development 135

Amplitude

NOVEMBER 2, 2018

Andrew Wynn’s path to product management isn’t your typical story. After witnessing firsthand the strong relationship between analytics, product, and performance, Andrew grew a passion for making data integration a top priority for everyone–even for traditionally non-technical roles. Current Company : Looker.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Under 10 Consulting

SEPTEMBER 18, 2020

It’s difficult to determine relevant metrics for product managers because the product management role is inconsistent from company to company. three roles of product management: business strategy, technical planning, and growth tactics. Review trend analysis from research firms. Activities.

Technical Review 107

Technical Review Research Software Product Research User Testing 107

Mixpanel

NOVEMBER 8, 2022

“The most important thing is seeing user activity grow within a product organically.” ” Zach Berger, Technology Investor at Bain Capital. From there, startups should show investors that their users are here to stay. We do a lot of due diligence around founders. … Do people love this thing?

Data Visualization 88

Data Visualization Startups Analytic Tools Technical Review 88