The Product HQ

FEBRUARY 1, 2023

Curious to know how to advance your career as a long-term product manager as either s group product manager or principal product manager? Product managers are responsible for establishing a product’s vision and long-term business strategy while ensuring that all stakeholders are aware of said strategy.

Product Management 52

Product Management Product Manager Certifications User Testing 52

Userpilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Knowledge bases offer lots of benefits, including improved customer satisfaction , reduced load of customer support agents , and improved self-service support.

Feedback Software 83

Feedback Software Analytic Tools Research Software Data Visualization 83

Userpilot

JUNE 30, 2023

Why are voice of customer surveys important? By collecting and analyzing feedback through VoC surveys, SaaS businesses can gain valuable insights about customers. This data allows product managers to make more informed product development and roadmap planning decisions.

Customer Feedback 90

Customer Feedback User Testing Feedback Software Data Visualization 90

Userpilot

AUGUST 15, 2022

Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. You can conduct user interviews and start the Voice of the Customer (VoC) program to understand customer attitudes in detail toward your product. In-app guidance. Here’s how you can do it.

Feedback Software 93

Feedback Software Data Visualization Analytic Tools User Testing 93

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 83

Data Visualization User Testing Analytic Tools Customer Feedback 83

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

APRIL 25, 2024

Importantly, market research plays a pivotal role in measuring and enhancing customer satisfaction and loyalty, which are critical for understanding key demographics, improving user experience, designing better products, and driving customer retention.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Usability vs User Experience. Let’s get right to it! Source: Miro.

User Testing 78

User Testing Product Research Customer Experience User Experience 78

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Optimization. Value delivery.

Feedback Software 92

Feedback Software Research Software Onboarding KPIs Customer Experience 92

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. Why it is important for your product management efforts. MQLs and PQLs are then passed to the sales team, and that’s technically when the sales funnel (aka purchase funnel) starts.

Analytic Tools 85

Analytic Tools Data Visualization Research Software Onboarding KPIs 85

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. Why is it important? What are its stages?

Product Research 85

Product Research User Testing Research Software Data Visualization 85

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 97

Feedback Software Research Software Analytic Tools Data Visualization 97

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

B2B Product Management

SEPTEMBER 29, 2023

Getting confused between what to do as a B2B Product vs B2C Product manager role? Let us start with understanding the difference in those two types of products. It is important to understand what B2B and B2C products are. And B2C products are products or services that are sold directly to consumers.

B2C 52

B2C B2B Reporting Tools User Testing 52

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

BrainMates

FEBRUARY 26, 2019

Having spent several years playing both Marketing and Product Management roles, I can confidently suggest that every Product Manager who wants to make a significant impact on the overall success of the business should switch to Product Marketing roles several times in his career. It happened with me too.

Product Marketing 75

Product Marketing Feedback Software User Testing Marketing 75

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Analytic Tools Embedded Analytics 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Chameleon is a product adoption platform.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 15, 2024

Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. TL;DR UX design aims to create meaningful, relevant experiences for users. These roles include UX Designer, Researcher, Tester, Motion Designer, Product Designer, UX Engineer, and Product Manager. It might sound exciting.

Research Software 83

Research Software User Testing Feedback Software UX 83

Usersnap

APRIL 2, 2020

To do this, you first need to collect and measure customer feedback so that you can understand what you need to do to make your customers happier. Measure customer satisfaction. Collecting customer feedback allows you to quantify customer satisfaction in a scientific way instead of trying to guess how your customers feel.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. The Zoho Analytics integration allows you to analyze your customer service activity to evaluate agent performance and track customer satisfaction. Zendesk Integrations: TypeGenie.

Embedded Analytics 79

Embedded Analytics Data Visualization Analytic Tools Feedback Software 79

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Usersnap

APRIL 2, 2020

To do this, you first need to collect and measure customer feedback so that you can understand what you need to do to make your customers happier. Measure customer satisfaction. Collecting customer feedback allows you to quantify customer satisfaction in a scientific way instead of trying to guess how your customers feel.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52

Userpilot

JULY 26, 2021

Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years. A Growth Product Manager doesn’t own a specific product like a traditional product manager but is responsible for improving certain business metrics related to product growth.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started! You’re on a budget.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? Should the Voice of Customer influence product development? Use customer suggestions and opinions as a decision-making guideline. Change management with Voice of Customer.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Usersnap

JUNE 17, 2019

How do you shorten the tedious back-and-forth cycle in clarifying technical issues? Top 4 Struggles for Customer Service Teams. Customers are incapable of explaining their problems. Most of the time, the core question customers are asking is easy to answer. Most people are not geared to identify specific technical issues.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for cohort analysis and it comes with features such as paths, funnels, and user segmentation analysis. A/B testing : Test and refine strategies for various user cohorts.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

APRIL 16, 2024

Try Userpilot and Take Your Product Engagement to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is WalkMe? WalkMe is a cloud-based platform that helps product managers and customer success managers manage in-app experiences for either their own products or third-party products.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Easy setup – Getting started with Heap is as easy as installing a code snippet into your product.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Simply giving customers the choice to opt into or out of surveys resulted in survey response rates of 60%. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. So bear with my enthusiasm.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for event tracking and it comes with features such as behavioral analytics, feature tags, user journey mapping, and user segmentation analysis. Mid-Market) Poor review of Heap on G2.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 14, 2024

In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your user behavior analysis needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. But the product analytics platform isn’t without limitations.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52