Userpilot
OCTOBER 16, 2022
Using advanced segmentation to personalize the product experience based on user behavior, use case, product usage , and so on. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Create case studies about your customers.
Userpilot
JANUARY 14, 2023
Creating webinars and offering live training demos to help users tackle specific problems or use cases. Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Build training content and certification programs. Embed educational content in-app.
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Userpilot
FEBRUARY 3, 2023
Product analytics may reveal that some of the users have not engaged with an advanced feature for their use case yet. Offer ongoing education and support through a knowledge base In product-led companies, self-service is a huge part of the customer experience. Feature tagging in Userpilot.
Userpilot
DECEMBER 3, 2022
UI elements like demo content , checklists, templates, or a video embed will feel more welcoming and be more helpful than an empty state. That includes adding UI elements like progress bars, badges, certificates, and points to motivate users. Also, many customers prefer self-service support.
Userpilot
OCTOBER 15, 2022
Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Track in-app customer behavior with analytics to recognize areas of friction that you can improve on. Create an on-demand resource center with Userpilot.
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