Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

UX Planet

JANUARY 18, 2024

UX research emerges as a pivotal factor in crafting user-centered designs and strategies. This process, often undervalued in real-world scenarios, is crucial for understanding user behaviors, needs, and preferences. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

Data Visualization 86

Data Visualization User Testing Research Software Product Research 86

The Product Coalition

FEBRUARY 15, 2024

From personalized customer experiences to predictive analytics, the impact of GenAI is tangible and far-reaching. Personalized customer experiences The modern era demands personalized interactions. This enriches the overall customer experience and fosters satisfaction and loyalty.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

Userpilot

NOVEMBER 28, 2022

Interactive self-serve guides are getting popular for a good reason: customer service takes a lot of effort and careful planning, so any simplified way is welcome. To be effective with customer service, companies have to consider the product, audience, and the major channels customers like. What is customer self-service?

Feedback Software 90

Feedback Software Customer Experience Analytic Tools Embedded Analytics 90

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 81

Analytic Tools Data Visualization Research Software Onboarding KPIs 81

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 84

Feedback Software Analytic Tools Customer Experience Customer Feedback 84

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Personalizing customer workflows according to their needs.

Feedback Software 78

Feedback Software Analytic Tools Product Research User Friction 78

UX Planet

FEBRUARY 1, 2024

Designing applications that address these specific pain points can set the stage for groundbreaking solutions. A broad survey of finance app users reveals a 50% dissatisfaction rate with current tools Problem Impact The absence of robust finance tools causes stress, hindering savings and economic growth.

Analytic Tools 96

Analytic Tools Data Visualization Research Software Reporting Tools 96

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue. TLDR; Product value describes how much your product helps customers achieve a goal or fix an issue.

Feedback Software 85

Feedback Software Research Software User Testing Product Research 85

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Research Software 90

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). What features should be prioritized in a new product to effectively solve key user pain points?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. The Ansoff Matrix of Growth Strategies.

Feedback Software 91

Feedback Software Analytic Tools Research Software Data Visualization 91

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. What strategies can you implement to drive acquisition and retention faster? Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied.

Customer Experience 96

Customer Experience User Testing Customer Feedback Research Software 96

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Ineffective marketing/poor marketing strategy. Customer journey stages.

Data Visualization 92

Data Visualization User Testing Analytic Tools Feedback Software 92

Usersnap

AUGUST 20, 2021

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? If the same has happened to you, then you’re probably asking yourself: how should I most effectively use the customer feedback that comes in to make better business decisions? What is Customer Feedback Analysis?

Feedback Software 52

Feedback Software Customer Feedback User Testing Data Visualization 52

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. It’s also not like customer retention is the business of only one department. What We’ll Cover In Our Customer Retention Guide. TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

JANUARY 14, 2022

Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. What is user engagement analytics?

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Customer Feedback 88

Userpilot

SEPTEMBER 8, 2023

Copying A/B testing case studies. From user onboarding to feature adoption , pricing strategies to user interface design—A/B testing has different applications in SaaS. you can test how customer behavior is influenced across the entire user journey. A/B test your hypothesis and note how users respond.

Product Research 83

Product Research User Testing Analytic Tools Data Visualization 83

Userpilot

JULY 26, 2021

Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. Being product-led means using product-led marketing like pain point SEO, product-focused sales enablement documents, and case studies showing customer success with your product.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

UX Studio: Product Management

JANUARY 25, 2022

We will be in touch with you shortly after the contact form submission to further discuss your challenges and come up with a custom solution for you! The company offers product design and development, UI/UX across web and mobile, conversion rate optimization, branding strategy, as well as digital and creative design.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

FEBRUARY 4, 2022

Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product.

Feedback Software 92

Feedback Software Research Software Reporting Tools Onboarding KPIs 92

Userpilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding.

Onboarding KPIs 64

Onboarding KPIs User Testing Data Visualization Analytic Tools 64

Userpilot

NOVEMBER 20, 2022

Customer experience is so important for product growth and retention. Digitize customer experience to meet customers where they are – online. In this article, we’ll cover: What digital customer experience is and why you should do it. Important steps to digitize your customer experience.

Customer Experience 85

Customer Experience User Testing Customer Feedback Embedded Analytics 85

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 88

Feedback Software Analytic Tools Reporting Tools Data Visualization 88

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 76

Customer Communications Feedback Software Research Software Analytic Tools 76

Userpilot

MARCH 4, 2024

That said, let’s explore what average conversion time is, and go over 15 actionable tactics to optimize your conversion time and retain customers. TL;DR Average time to conversion is the time it takes for a user to complete a desired action. How do you track average conversion time?

Customer Experience 74

Customer Experience Feedback Software Analytic Tools User Testing 74

Userpilot

JULY 7, 2022

How do you manage customer interactions across all aspects of your product and ensure users are happy and satisfied? It all begins by understanding your customers and the different ways they communicate. Positive customer interaction can reduce churn, and foster customer loyalty and referrals.

Feedback Software 85

Feedback Software Customer Experience Customer Feedback User Testing 85

The Product HQ

FEBRUARY 1, 2023

A data product manager’s resume is never generalized because it always targets specific pain points. If you’re utilizing a resume builder, create your resume using a template that has good customer feedback. These explanations have to relate to the pain points of the organization you apply to.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52