Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The iOS, Android and web development teams are responsible for instrumenting (and ideally testing) those events in the code and will have an opinion on what’s feasible. Start by putting analytics front and center.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

NOVEMBER 30, 2021

User Analytics. Insights and analytics help measure software adoption, track results and uncover opportunities for growth. Appcues gives you the ability to track metrics and create custom reporting and analyses. User analytics: Gain valuable insights into customer engagement to continuously improve your software experience.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Modus Create

APRIL 13, 2022

Using smart links, you can embed live data from multiple applications to the project pages in Atlas. According to Okta’s Business at Work report, companies with more than 2,000 employees deploy an average of 187 apps. Atlassian Data Lake will simplify custom dashboards, reporting, and analysis. New Editor Feature.

Embedded Analytics 98

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 98

Userpilot

OCTOBER 1, 2021

Putting all that together, this welcome screen from social media scheduling tool Kontentino has all the elements of great SaaS customer onboarding: To find out more about how Kontentino built their welcome screen, this case study is well worth a read. Invest in excellent customer support. Automated help.

Analytic Tools 115

Analytic Tools Feedback Software User Testing Data Visualization 115

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Offer self-service support options.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

Historically, consulting and agency teams have used market research, industry reports, and expert interviews to generate customer feedback and prioritize decision-making. The incentive for large firms is clear: large fees are generated from this traditional way of doing business.

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? Review engagement analytics for your in-app resource center to better understand user needs. Use this data to help inform product development and support efforts. Resource center analytics in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Embedded Analytics 98

Userpilot

APRIL 27, 2023

NPS dashboard in Userpilot. Use customer journey and product usage analytics to determine the best time for this. Wootric or Satismeter), while some are more in-depth analytics tools offering NPS as one of their features (e.g. Using a standalone tool may require you to integrate the NPS data with a tool offering user analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Business of Software Conference

JUNE 5, 2019

They were just massive calculators you’d feed and punch cards they do calculations they spit out these reports, you take the reports around and hand them out to folks who would never read them and then they go back. Later a reporter who was researching this came back and asked him why do you guys do it?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Cross-referencing with product usage analytics. Userpilot ). Email NPS surveys.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

APRIL 6, 2021

You can read a full case study about Kontentino’s retention strategy here. You can make the same argument for SaaS businesses. The empty dashboards that often greet users when they start using a new product or a new feature are really rather depressing. Product teams are often obsessed with developing new features.

Feedback Software 64

Feedback Software Research Software User Testing Customer Experience 64

DISQO

SEPTEMBER 25, 2019

Information curators report on competitors and market opportunity, business designers evaluate consumer need, and rapid prototypers are left to test technical feasibility and create tangible examples of what’s being built. Develop teams of nimble, innovation ambassadors across the organization.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Information curators report on competitors and market opportunity, business designers evaluate consumer need, and rapid prototypers are left to test technical feasibility and create tangible examples of what’s being built. Develop teams of nimble, innovation ambassadors across the organization.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

Information curators report on competitors and market opportunity, business designers evaluate consumer need, and rapid prototypers are left to test technical feasibility and create tangible examples of what’s being built. Develop teams of nimble, innovation ambassadors across the organization.

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Userpilot

MAY 3, 2021

But the key thing about the SaaS business model is that most of the profits come from repeat subscription payments , not just one single transaction. SaaS companies spend a huge amount on developing and maintaining their product. Embed a Help Center into your product. Case studies. Source: Postfity. Best practices.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98