BrainMates

SEPTEMBER 18, 2019

It’s heart-breaking that, after all the effort that goes into developing and launching a new Product, from so many different people, 40% of product launches fail. Markham’s landmark study showed [1] and this is what we learned about at the latest Product Talks in Sydney. 976-979 (2013) [link].

Product launches 49

Product launches User Testing Weak Development Team Product Research 49

Userpilot

JANUARY 18, 2021

The time tracking feature doesn’t differentiate between billable and non-billable time. To cap it all, the product tour at the beginning is boring, bureaucratic — and compulsory. Activation is all about the user’s first experience with a given product. It’s not sufficient to just use the product.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

OCTOBER 6, 2022

According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Develop solid internal communication systems. Customer service teams can monitor and solve all customer issues and queries on the same platform as Zendesk. Case studies.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97