Userpilot

DECEMBER 10, 2022

Regularly review KPIs and customer feedback. Last but not least, you should always try to scale customer service when you’re about to add tons of new features to your product. These could include how to automate recurring tasks, utilize the customer self-service resources, or add new integrations to their workspace.

Feedback Software 89

Feedback Software Customer Experience Customer Feedback Data Visualization 89

Userpilot

OCTOBER 31, 2022

You’ll get an extensive range of functionality with Userpilot’s features (and through various integrations ), which includes: understanding user behavior and building user segments, an effective engagement layer, unpacking growth insights with advanced analytics features, launching NPS surveys, and more. Book a personalized demo now.

Analytic Tools 83

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 83

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Reach out to promoters for online reviews to boost your social proof.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

NOVEMBER 30, 2021

It’s easy to use and doesn’t require coding skills. Userlane is also a DAP tool, unique due to its employee onboarding functionality. Userpilot is a robust, code-free, and easy-to-use SaaS DAP tool that offers many of the same features as Appcues but for a much lighter price tag. User Analytics. New User Onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 28, 2023

Remove friction and improve the customer experience: Paired with user behavior analytics, in-app marketing helps address friction points in the user journey. They achieve the same objective, but there are a few nuances due to platform differences. Segment your raving fans and trigger an in-app message asking them to give you a review.

Feedback Software 82

Feedback Software Analytic Tools User Testing Product Research 82

Userpilot

MAY 3, 2021

Embed a Help Center into your product. Contrary to what you might think if you’re a developer, SaaS customers often churn due to poor customer service, as opposed to a product being buggy. A Help Center is a small widget that allows users to access self-service support articles — but without having to leave your app.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Userpilot

JANUARY 22, 2020

Jared Spool, for example, a prominent writer on software and usability, once likened NPS to ecstasy. A study by Schneider et al. Wootric or Satismeter ) some are more in-depth analytics tools offering NPS as one of their features (e.g. Cross-referencing with product usage analytics. So is NPS still a relevant metric?

Analytic Tools 110

Analytic Tools Feedback Software Research Software Data Visualization 110

Userpilot

APRIL 6, 2021

You can read a full case study about Kontentino’s retention strategy here. You can make the same argument for SaaS businesses. The empty dashboards that often greet users when they start using a new product or a new feature are really rather depressing. That’s a lot of users who didn’t churn in the first few days.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52