Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. Mind the Platform. Brandon Chu on the challenges of managing platforms.

Research Software 95

Research Software Feedback Software User Testing Product Research 95

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s on-demand consumer insights platform to scale experimentation and become a consumer-insight-driven organization. Doing so means broadening his team’s purview of the customer experience and embracing a culture of rapid experimentation. Background.

User Testing 53

User Testing Customer Feedback Data Visualization Research Software 53

Userpilot

JUNE 9, 2021

A Product Manager builds the product by identifying customer needs and creating specifications for developers. They also ensure it fulfills the business’s wider objectives, do the initial research, user interviews, and collect user feedback and data. TL;DR – Post Summary. Product Managers are a relatively new role.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Centercode

DECEMBER 22, 2020

This year has forced us to grow and change many, many aspects of our lives, from how we work (#remote), to how we communicate with our team (“Can you guys see my screen?”), How Arris Saved $1M by Fixing Bugs Before Release (Case Study). See Our Unique Use Cases in Making Good Tech Great. Engaging Testers.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. Doing so means broadening his team’s purview of the customer experience and embracing a culture of rapid experimentation. Using technology to facilitate a customer-centric culture.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The pioneer of digital lending marketplaces leverages Alpha’s rapid consumer feedback platform to become a consumer-insight-driven organization. Doing so means broadening his team’s purview of the customer experience and embracing a culture of rapid experimentation. Using technology to facilitate a customer-centric culture.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

Userpilot

OCTOBER 29, 2020

– speaking of adoption: As you can see, there’s more to the role then post-signup in-app marketing. In a sense, this brings the Product Marketer a lot closer to the Product Team than a ‘regular marketer’- so we can say that the product marketer acts as a bridge between the product and the marketing team.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Product Solving

AUGUST 26, 2020

Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. During the building phase you are testing the removal of friction by getting users to test your product and provide feedback. Download the app. The workflow is simple. Sign up for an account.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

PMLesson's Ace the PM Interview

JULY 13, 2020

From initial design and development through launch, upgrades, maturation, and eventually end-of-life, PMs are found wrangling other departments with competing priorities. What’s the quickest way to collate user feedback? It’s your responsibility to build the product roadmap. Leading a diverse team. So how do you decide?

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Good Product Manager

APRIL 21, 2015

Don’t Prioritize Features Based on Development Cost. I’ve seen dozens, if not hundreds, of different ones, and nearly all of them have one thing in common – there’s some input for development cost. It’s fairly common for product managers to come up with their own spreadsheets or formulas to do this evaluation.

Research Software 74

Research Software Product Research Feedback Software User Testing 74

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Provide meaningful interactions through UI feedback mechanisms like tooltips.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Usersnap

JANUARY 8, 2024

The engineering team from Lockheed Martin used imperial units (pounds-force), while NASA’s team used metric units (newtons). As we explore the subsequent sections, we will uncover how this iterative approach to product development has revolutionized the way products are conceived, developed, and refined. Planning 2.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

The Product Coalition

JULY 24, 2020

So I’m using it as a case study to help you see how it works in practice. Identifying and answering the most important questions Launching a socially responsible investing product was something the Nutmeg team wanted to do for a long time. It took a few years until the team felt the market for this product was mature enough.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024.

Feedback Software 70

Feedback Software Analytic Tools Research Software User Testing 70

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? How will we win? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

AUGUST 29, 2022

With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. In a nutshell, insights help SaaS companies understand the customer journey better and find growth opportunities. Competitors’ analysis for identifying strengths and weaknesses. Customer feedback.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience User Testing 98

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Now, you may be wondering – is 25 a good or bad NPS? What NPS gets wrong.

Analytic Tools 133

Analytic Tools Feedback Software Research Software Data Visualization 133

Userpilot

NOVEMBER 18, 2020

And the relationship you may have with them is also not always a fairy tale (see the horror story of one of our users, whose ‘power users’ almost derailed their app.). You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. What are power users?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. That’s a bad mistake. A Note On Running Product Experiments Correctly.

Onboarding KPIs 97

Onboarding KPIs Customer Experience User Testing Data Visualization 97

The Product HQ

FEBRUARY 1, 2023

For example, in some cases, you focus on business intelligence and the agile development process. In other cases, you focus on data mining, machine learning, and data analytics to derive better product decisions. Another important thing to remember is to develop an in-depth understanding of the company you’re applying to.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

Intercom, Inc.

JULY 23, 2020

Though technology has allowed us to work remotely for quite some time, companies have debated whether it’s truly best for business. So what’s the solution? When most people think of product development, they imagine an in-person experience. It’s a bold gambit, but if anyone can pull it off, Daniel can. billion in 2015.

Research Software 199

Research Software Feedback Software Reporting Tools Technical Review 199

Userpilot

AUGUST 7, 2019

Customer Success is the sexy new topic in the SaaS & Software industry. That’s the reason why focusing your efforts on what happens after you make the deal is also an important part of every B2B SaaS company. Customer success is the process of collecting customer feedback, solving issues and providing necessary help.

Feedback Software 59

Feedback Software Customer Experience User Testing Research Software 59

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

The Product Coalition

OCTOBER 5, 2021

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Read on for the Product Development Health Check Playbook written by Angus McDonald and Kayla Li.

Weak Development Team 151

Weak Development Team Reporting Tools Research Software Feedback Software 151

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40