Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Ultimately, consumer feedback doesn’t matter without taking action. Close customer feedback loops.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Here are examples of a few demographic data categories: Age. The more consumers you hear from, the more holistic your feedback will be. Let’s jump right in.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

MAY 18, 2022

As long as interactions are high-value and well-timed, more consumers will provide their feedback. The ways consumers behaved within their apps and felt about their mobile experiences was indicative of companies who build and iterate on feedback-focused mobile products. The Ultimate Guide to Closed-loop Feedback.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Alchemer Mobile

DECEMBER 16, 2020

While we saw DAU stay consistent for traditional banking apps this year, DAU spiked for budgeting apps, insurance companies, credit score apps, and other mobile-first brands in the finance category. But the competition is fierce, and the finance app category is packed. Inform or validate your product roadmap.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

Alchemer Mobile

FEBRUARY 18, 2021

For the travel category, the data looked vastly different than any other industry. An easy way to do this is by using gratitude as an opportunity to follow-up with customers and ask for feedback. In fact, a new “Helpfulness” category was added to Apple’s 2020 awards. Listen to your customers by proactively asking for feedback.

Travel 230

Travel Feedback Software User Testing Strategy 230

Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Understand customer emotion by gathering, measuring, and acting on feedback to make product decisions. 2020 reset the mobile app engagement playing field. Key Findings.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

MARCH 22, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. In 2020, many Food and Drink brands increased their mobile offerings and wanted to get more feedback than they’d ever had before. Popular phrases.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Product Talk

OCTOBER 11, 2023

. – Tweet This There are five types of assumptions that product teams tend to make: desirability, feasibility, usability, viability, and ethical. To help us see our own assumptions, it helps to think about the types of assumptions that product teams tend to make. After considering Marty’s feedback, I decided to keep the language as is.

Feedback Software 276

Feedback Software User Testing Technical Review Product Research 276

Alchemer Mobile

SEPTEMBER 3, 2020

Below, you see two apps in the Travel category , but the industries are different. Start asking for feedback now so you’re not scrambling to understand customer needs when it’s too late. ?Download In terms of traffic and usage, apps in the Shopping and Retail category have seen major disparity based on industry.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things.

Data Visualization 101

Data Visualization Analytic Tools Feedback Software Customer Experience 101

Alchemer Mobile

APRIL 25, 2019

It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category. Profile of an average app in the Travel category.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

UX Planet

FEBRUARY 21, 2024

Conduct User Research The research will help you understand people who use your product, define a user mental model, and use this information to maximize the chance that you will create a user-friendly product. Categorization Categorization involves grouping content into logical, user-friendly categories. UX research methods.

Information 71

Information User Testing Data Visualization Product Research 71

Alchemer Mobile

APRIL 11, 2019

Although all apps are published to the same app stores, customer expectations and use cases vary tremendously between app categories. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category. Profile of an average app in the Finance category.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

Alchemer Mobile

FEBRUARY 24, 2022

Sentiment analysis is the process of collecting, analyzing, and acting on this customer feedback. In short, tracking customer sentiment helps you understand three major metrics that can impact your current and upcoming campaigns: Overall customer satisfaction : How happy are your customers with the quality of your product?

User Testing 246

User Testing Feedback Software Customer Feedback Customer Experience 246

Alchemer Mobile

MARCH 31, 2022

People are willing to answer short, simple questions and share feedback when they’re proactively asked for it at the right mobile moment. These quick responses are a great way for brands to quickly understand consumer emotion without asking people to leave the app for feedback, or to take another step away from their intended use of the app.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

MAY 12, 2022

Extreme demand drove MAU, usage, and consumer emotions, so mobile teams working in Home had to pivot how they gather and act on customer feedback. Basing product decisions on only 5% of your brand’s consumer base is a flawed and dangerous strategy. Home consumers are eager to give feedback when asked. Download your copy here.

Data Visualization 264

Data Visualization User Testing Reporting Tools Feedback Software 264

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. The model is quick to implement, making it one of the best product development frameworks for SaaS. Five categories of potential customer reactions to new features. Practical explanation of how it works.

Customer Satisfaction 101

Customer Satisfaction User Testing Customer Experience Customer Feedback 101

Alchemer Mobile

DECEMBER 27, 2022

Depending on your app category and goals, some of these will be more applicable for you than others. But make sure you determine the averages for your particular app category. Don’t overlook any problem or complaint, and use this candid customer feedback as an opportunity to improve your app. APP RANKINGS BY REGION AND CATEGORY.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Alchemer Mobile

APRIL 9, 2020

Mobile apps in the Food and Drink category have experienced radical change these last few weeks. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market. Food and Drink apps tend to be more transactional than apps in other categories.

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Userpilot

APRIL 10, 2024

TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Your knowledge base should include articles, FAQs, checklists, video tutorials , links to customer support agents, product releases, and feedback widgets. Group content into modules and categories.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Alchemer Mobile

MAY 14, 2020

Mobile apps in the Media category have experienced an uptick in traffic these past few weeks and months as people scramble to get their hands on the latest news regarding coronavirus. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Alchemer Mobile

MAY 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Personal Services category. Because such a high number of consumers in this category shifted emotions in 2020, there is a big opportunity for brands to help proactively influence the outcome.

Data Visualization 147

Data Visualization Reporting Tools Feedback Software User Testing 147

Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. But the category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior varies dramatically between industries.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Product Talk

MARCH 6, 2024

When you’re building a product, you can easily get overwhelmed by ideas. For today’s Tools of the Trade , we caught up with Leann Schneider , Product Manager at Plum. Leann found herself in exactly the situation we described above—her small product team was getting overwhelmed by insights from customers and internal stakeholders.

Feedback Software 208

Feedback Software User Testing Customer Feedback Customer Experience 208

Alchemer Mobile

APRIL 21, 2022

While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve. Want to see how specific categories compare as well as the macro trends we identified in our 2022 Mobile Customer Engagement Report?

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Userpilot

OCTOBER 4, 2022

What are the main categories of adopters? What are the key differences in how they adopt products? Which of them are most useful for product managers of early products? The adopter categories divide consumers into groups depending on their readiness to use new products or innovations. Book a demo !

Feedback Software 96

Feedback Software User Testing Product Research Customer Feedback 96

Alchemer Mobile

MARCH 23, 2021

However, you need to look at all three metrics—especially the longer term—in order to understand how retention impacts customer sentiment and your product roadmap. According to research from Appsflyer and MixPanel , average 90-day retention for mobile apps across categories is somewhere between 20-30%. Retention by App Category.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Userpilot

NOVEMBER 29, 2023

There are 4 main responsibilities that every retention specialist job description should have: Gathering information from customer feedback and complaints and working to resolve them. A retention specialist needs to be proficient in an array of software across categories. Design a feedback survey with Userpilot.

Data Visualization 101

Data Visualization Reporting Tools Feedback Software Customer Experience 101

Alchemer Mobile

DECEMBER 28, 2021

Here are examples of a few demographic data categories: Age. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster. Demographic factors. Nationality.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

TechEmpower - Product Management

OCTOBER 9, 2023

Enhancing Front-End Product Search We also developed a front-end search tool that revolutionized the way users search for products. Rather than matching exact terms and requiring specific field values as inputs, it interprets and understands user queries, pinpointing the desired types or categories.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Userpilot

MARCH 14, 2024

Userpilot is a product adoption platform that also offers the path analysis feature. Try Userpilot and Take Product Adoption to the Next Level Get a Demo 14 Day Trial No Credit Card Required What are path exploration reports in Google Analytics 4? Hovering over the category shows you the number of users from the category in each node.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. Luckily, we’ve got the data to help you see exactly how others in your category are performing. Why are these reports important to product managers and mobile marketers? Retail & Shopping.

Finance 147

Finance Travel Research Software User Testing 147

Intercom, Inc.

NOVEMBER 3, 2022

By automating planning, businesses can save time, increase productivity and turn support from a cost center into a profit driver. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. TL;DR Creating an effective customer feedback question is key to understanding your product and how your customers experience it.

User Testing 97

User Testing Customer Feedback Customer Satisfaction Feedback Software 97

Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Net Promoter Score surveys help shine a light on what’s working well and potential improvements.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Intercom, Inc.

DECEMBER 22, 2022

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. We also earned 7 Momentum badges, awarded to products achieving the most positive movement over the last year. Humblebrags. What is G2?

Reporting Tools 118

Reporting Tools Data Visualization Research Software Feedback Software 118

Alchemer Mobile

MAY 21, 2020

COVID-19 hit apps in the Finance category with a one-two punch, with heavy increases in usage as well as staggering drops in economic activity. Below are key metrics apps in the Finance category should aim for in 2020. Ultimately, consumers have different expectations for happiness across different app categories.

Finance 147

Finance Feedback Software User Testing Research Software 147