Userpilot

JANUARY 28, 2021

Eric DeVries also started in an engineering role: “ After 11 years as a software developer/engineer, the military put me in the role of a “Technical Engineering Manager”, because of my background and ability to define/describe requirements to developers, collaborate with Stakeholders while advocating for the end-user. What was the solution?

Research Software 98

Research Software Customer Experience User Testing Feedback Software 98

Intercom, Inc.

DECEMBER 13, 2018

Email isn’t dead, but superior tools are emerging , like groups that allow one company to share documents with another with time to review – or inter-company chat where a lot of people can look at an issue simultaneously and discuss it in real time. Julien: It’s important to find your niche and to find product market fit.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Why is Customer Engagement Important?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

MARCH 29, 2024

HubSpot implements certification programs to drive brand activation. Ahrefs uses video marketing to reach relevant audiences. Userpilot uses content marketing to increase brand awareness. Tableau builds trust with potential customers on software review platforms. Calendly creates growth loops to improve brand awareness.

Branding 95

Branding Analytic Tools Feedback Software User Testing 95

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. All of that, on top of the fact that we’ve seen it firsthand in terms of market demand. Unity technologies, ADP, and Slack are just some of our new Gainsight customers. With that, a new tech stack is needed.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

The Product Coalition

OCTOBER 4, 2019

Atari also elected to skip audience testing due to the time constraints, trusting instead that the popularity of the IP and a timely seasonal release would boost sales. You are not the CEO of the product. Of course, there’s always a time to influence your stakeholders over to your point of view, but there’s also a time to concede.

User Testing 62

User Testing Product Research Product Management Product Manager 62

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. You also need to consider your budget when choosing a product. Easy to create flows, even for non-technical team members. Though Whatfix is considered a solid tool in the market some people have complaints. Here are its pros.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. You also need to consider your budget when choosing a product. The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable. Is Pendo or Apty the best tool for customer feedback? And is there a better in-app feedback software that would better fit your needs? Not convinced?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Obviously our products started out a little bit different to where we are today, but you can see the core idea there right from the start, true to what you’ll see later on today as well.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118