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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

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Product Marketing Resources: Everything You Need To Know in 2022

Userpilot

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

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17 B2B Customer Engagement Strategies That Drive Retention and Loyalty

Userpilot

Collect customer feedback at multiple touchpoints and act on it. Engage customers with in-product messaging. Host virtual customer engagement events such as webinars. A good customer engagement strategy has measurable KPIs and is always updated based on the performance data. feature activation, renewals, etc.).

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What is first-party data?

Intercom, Inc.

In a cookieless world, ongoing engagement across the customer lifecycle is the future of business and is the untapped area for the next generation of customer value and growth.”. They just might need to invest more fully in tools that help them gain actionable data from consumers who opt in to share this information.

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What is WalkMe? Features, Pricing, and Alternatives

Userpilot

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. What is WalkMe digital adoption platform?

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

We’re fresh from our first virtual global event, New at Intercom. We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. What follows is a lightly edited transcript of the event. It is an exciting time for us at Intercom.