article thumbnail

2022 on Inside Intercom

Intercom, Inc.

It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. Get ready to leave behind any preconceptions you might have about enterprises being too big to innovate – they’re bypassing that stagnation by actively investing in new ideas. Intercom for Enterprise.

article thumbnail

How to Sell Software to the Masses: Use Sales

Business of Software Conference

And while advances in technology like ChatGPT and other artificial intelligence tools can now mimic humanity and sound more like humans and less robotic, they’re still imperfect tools. Inbound Calls When new customers sign up, your system automatically sends them a number of emails – a generic welcome, a receipt, and maybe one or two others.