Product Talk
SEPTEMBER 6, 2023
In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Why do you need to talk to a customer?
Gainsight
OCTOBER 10, 2023
These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. your goals should really come from your customers and team. What hasn’t?
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Gainsight
OCTOBER 17, 2023
Customer Success professionals are under more pressure than ever. Secure more renewals and customer expansion opportunities. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less.
People-First Product Leadership
JULY 17, 2023
“To get better at [leadership and] management you have to get better at understanding people” The article highlights five lessons from the author’s own experience, and guidance of mentors, which helped him to develop as a leader and manager. Make sure there is a pain point that needs to be solved in a smart way.
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