Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Roadmap Planning process Unlike Consumer products, you have two different types of audience to satisfy in Enterprise world, namely Buyer and User Persona. It’s very important to have a very clear definition of these persona constructs to the most precise form. I typically advise the below format.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. Why is NPS only one question?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

MAY 19, 2022

Help desk metrics measure customer satisfaction and evaluate the performance of your customer support efforts. Tracking these metrics will help you understand where to direct your resources to improve the quality of customer support and thus, customer retention. This will lead to better customer satisfaction.

Feedback Software 94

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 94

Userpilot

NOVEMBER 29, 2022

Their positioning makes them great for capturing user attention while delivering information. As the name implies, a tooltip is used for delivering product insights and removing friction with small contextual hints. Let’s say users often get stuck at a step during onboarding. Analyze users’ in-app behavior in Userpilot.

Feedback Software 94

Feedback Software Analytic Tools Research Software Onboarding KPIs 94

Userpilot

JANUARY 22, 2020

Finally, we’ll discuss how you can use the data to improve your user satisfaction scores by a) streamlining your onboarding flow to guide users towards the desired behaviour pattern (basically, getting them to reach the ‘AHA moment’ that correlates with high NPS score) and b) – improving your product.

Analytic Tools 113

Analytic Tools Feedback Software Research Software Data Visualization 113

Amplitude

SEPTEMBER 26, 2019

Customer surveys are one of the best ways to get qualitative information Surveys allow people to share constructive and positive insights in a place where they can feel comfortable speaking candidly. about how your customers are feeling about your product, services, and other offerings.

User Testing 74

User Testing Product Research Customer Feedback Customer Experience 74

Userpilot

FEBRUARY 26, 2024

You can also add filters (like name, user ID, signup date, operating system, country, etc.) User segmentation : Userpilot lets you segment users based on the device they’re using, where they’re located, their engagement data, or which NPS rating they selected on the latest survey. Source: G2.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

eG Innovations

JULY 26, 2022

Real user monitoring is a great barometer for both speed and quality. Site reliability engineering as a philosophy is all about delivering business results – better customer retention and high user satisfaction through solid and reliable systems. – is there a delay in domain name resolution?

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Customer Experience 64

Userpilot

FEBRUARY 26, 2024

You can also add filters (like name, user ID, signup date, operating system, country, etc.) User segmentation : Userpilot lets you segment users based on the device they’re using, where they’re located, their engagement data, or which NPS rating they selected on the latest survey. Source: G2.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters. Source: G2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters. Source: G2.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters. Source: G2.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

JULY 11, 2022

All of that will have a knock-on impact on customer experience. Automation also helps you provide personalized experiences at scale (minimizing human error), which should boost customer satisfaction and improve brand loyalty. This, from Miro, is a clear example of email automation (to welcome new users , in this case).

Feedback Software 89

Feedback Software Customer Experience User Testing Customer Feedback 89

Userpilot

FEBRUARY 26, 2024

Lou Assist’s user segmentation User segmentation is incredibly important for sorting customers based on their goals or use cases and then personalizing the product experience accordingly. This can help you identify confusing or high-friction areas that can be removed through contextual interactive user guides.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters. Source: G2.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Lou Assist’s user segmentation User segmentation is incredibly important for sorting customers based on their goals or use cases and then personalizing the product experience accordingly. You can also add filters (like name, user ID, signup date, operating system, country, etc.) Source: G2.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Here’s how you can use Lou Assist as an event-tracking tool : Tracking Snippet : In-app event tracking can be accomplished by copying Lou Assist’s tracking snippet — LOU.track(’Event Name’). Event Triggers : You can also trigger events and experiences when users interact with an element. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

Here’s how you can use Lou Assist as an event-tracking tool : Tracking Snippet : In-app event tracking can be accomplished by copying Lou Assist’s tracking snippet — LOU.track(’Event Name’). Event Triggers : You can also trigger events and experiences when users interact with an element. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

Here’s how you can use Lou Assist for product adoption : Tooltips : Lou Assist tooltips can be attached to any element, include the name/picture of a team member, and provide additional information for new users. There are other survey types to choose from and you can even create your own custom survey. Source: G2.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

You can create resourceful knowledge center articles by adding the title, content, and author’s name for the article in the respective sections. I can create a funnel showing me how my users interacted with the website but only 10 positions can be present in one column. You can also format the content to make it visually appealing.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

You can create resourceful knowledge center articles by adding the title, content, and author’s name for the article in the respective sections. I can create a funnel showing me how my users interacted with the website but only 10 positions can be present in one column. You can also format the content to make it visually appealing.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 20, 2024

This means you can ensure the right information is presented to the right audience, optimizing user engagement and comprehension. Userlane ensures users have a personalized and efficient learning experience, ultimately driving user satisfaction and software adoption rates. What are the pros and cons of Userlane?

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

FEBRUARY 26, 2024

Lou Assist’s user segmentation User segmentation is incredibly important for sorting customers based on their goals or use cases and then personalizing the product experience accordingly. You can also add filters (like name, user ID, signup date, operating system, country, etc.) Source: G2.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

You can narrow down your user segments to individual users based on their names, emails, etc. This makes it a great way to send specific messages to users and allows for greater personalization. I can create a funnel showing me how my users interacted with the website but only 10 positions can be present in one column.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

You can create resourceful knowledge center articles by adding the title, content, and author’s name for the article in the respective sections. I can create a funnel showing me how my users interacted with the website but only 10 positions can be present in one column. You can also format the content to make it visually appealing.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 26, 2024

Lou Assist’s user segmentation User segmentation is incredibly important for sorting customers based on their goals or use cases and then personalizing the product experience accordingly. There are other survey types to choose from and you can even create your own custom survey. Source: G2.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

MARCH 14, 2024

As you give it a name, you can see all the details relating to the event in Heap’s Explore event dashboard. There are other survey types to choose from and you can even create your own custom survey. Understanding of custom properties and data management configuration could have been more organised.” Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52

Userpilot

MARCH 14, 2024

As you give it a name, you can see all the details relating to the event in Heap’s Explore event dashboard. Heap’s user journey mapping User journey mapping is effective in helping you understand user interactions with your product from start to finish. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 14, 2024

As you give it a name, you can see all the details relating to the event in Heap’s Explore event dashboard. Heap’s user journey mapping User journey mapping is effective in helping you understand user interactions with your product from start to finish. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Users on the free plan will only be able to publish two announcements at a time unless they upgrade to paid. Lou Assist’s self service support Self-service support is incredibly helpful for improving customer satisfaction while reducing the ticket volume for the representatives on your team. Source: G2.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

SEPTEMBER 22, 2023

One example – It took me probably 20 minutes to figure out how to turn rate limiting off – our tour names can be long sometimes, so the trash can icon was out of frame to the right and the left-right scroll bar was out of frame at the bottom of my screen. There are hidden actions or language that is unintuitive on most pages.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Here’s how you can use Lou Assist as an event-tracking tool : Tracking Snippet : In-app event tracking can be accomplished by copying Lou Assist’s tracking snippet — LOU.track(’Event Name’). Event Triggers : You can also trigger events and experiences when users interact with an element. Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

Lou Assist’s user segmentation User segmentation is incredibly important for sorting customers based on their goals or use cases and then personalizing the product experience accordingly. There are other survey types to choose from and you can even create your own custom survey. Source: G2.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Lou Assist’s user segmentation User segmentation is incredibly important for sorting customers based on their goals or use cases and then personalizing the product experience accordingly. There are other survey types to choose from and you can even create your own custom survey. Source: G2.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

I can create a funnel showing me how my users interacted with the website but only 10 positions can be present in one column. There are other survey types to choose from and you can even create your own custom survey. Understanding of custom properties and data management configuration could have been more organised.”

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52