How to make CX less ‘squishy’ and more data-driven
Gainsight
AUGUST 31, 2022
Many of my views toward CX were shaped during my “previous life” in sales, which has long relied on a standardized set of metrics — bookings targets, conversion rates and other productivity numbers — by which reps earn the respect and trust of CFOs and CROs. This needs to change. in the spotlight.
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