UX Planet

FEBRUARY 19, 2024

In a design project at AT&T, a business request came to our team to design a target experience for selling wireless products at retail stores that will replace existing systems in a couple of years. The business decided to purchase the Salesforce platform to replace OPUS and improve sales and service efficiency.

Feedback Software 71

Feedback Software Research Software Customer Experience User Testing 71

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Continue the discovery and strategy work while the product is being developed. But like any tool, Scrum has its benefits and limitations.

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Product Research Feedback Software Research Software User Testing 343

Product Innovation Educators

MARCH 8, 2021

How product managers can get their teams on the same page. Effective product managers are good communicators and can get team members aligned to meet the objectives of a product. To help us with those tools, Dr. Stefano Mastrogiacomo, a project management professor, consultant and author fascinated by human coordination, joins us. .

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Weak Development Team Research Software Product Research Construction 101

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. The sooner you adopt these steps, the faster you’ll see growth.

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Feedback Software Research Software Startups Product Research 178

Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. The three most common challenges include: I have too many responsibilities. I don’t have enough time in my day.

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User Testing Feedback Software Technical Review Research Software 246

Userpilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? You can have a hard time getting the software problems fixed quickly since you might rarely get an instant response from the support team. Try Userpilot! Set up your metrics to measure growth and retention.

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Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. Customers] just want to use the solution. The evolution of customer support.

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User Testing Customer Feedback Customer Experience Research Software 253

Userpilot

JANUARY 18, 2024

Looking for an effective onboarding automation tool and wondering if Userlane is the best option for your SaaS company? If you’re on a strict budget and looking for a more affordable solution, platforms like UserGuiding, Intercom, or Intro.js Make sure the tool you choose isn’t limited to just product tours.

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Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

Looking for an effective onboarding automation tool and wondering if Userlane is the best option for your SaaS company? If you’re on a strict budget and looking for a more affordable solution, platforms like UserGuiding, Intercom, or Intro.js Make sure the tool you choose isn’t limited to just product tours.

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Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Roman Pichler

JULY 6, 2021

Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Another key aspect to support the people on your team succeed is to create the right environment for people to succeed. Grow Your Leadership Skills.

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The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

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Reporting Tools Agile Feedback Software User Testing 126

Ronke PM

MARCH 26, 2024

These leaders understand that bringing effective products, solutions, and services to market requires consensus building and engaging cross-functional teams in the journey. After all, the partner teams build products, not the product manager alone. We just execute differently, and sometimes we have a bad day or week.

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Intercom, Inc.

MAY 31, 2022

CX for Growth is a webinar series hosted by the Startups team at Intercom, a casual, interview-style monthly session featuring special guests and exploring customer experience topics that help to drive growth in your business. Our Advocacy team brought it to our RAD team, who had also seen it come up in the NPS.

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User Testing Customer Feedback Feedback Software Product Research 210

UX Planet

FEBRUARY 13, 2024

TikTok , the most downloaded app of all time, broke a lot of design rules. Just like users influence the products they use based on user research and user-centered design. Cost to construct, deploy, and maintain. In-house might also be inflexible , think about how long corporations keep legacy software running.

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Research Software Customer Experience User Testing Systems Review 69

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . What is Agile?

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Intercom, Inc.

MARCH 31, 2022

One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. The history of surveys is essentially the history of the technology used to collect and interpret information. We’ve all experienced this tech at some stage in our lives.

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Feedback Software Product Research Reporting Tools Research Software 118

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. To share data with partners.

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Reporting Tools Analytic Tools Research Software Data Visualization 91

The Product Coalition

MAY 19, 2020

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. What will happen when the first users download and touch this app?

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Research Software Feedback Software User Testing Product Research 78

Product Talk

AUGUST 16, 2023

And she’s also always happy to coach the members of the Product Talk team in how to develop our own continuous discovery skills, too. While Welena’s role at Product Talk is not strictly as a product manager, that doesn’t stop her from developing and practicing her continuous discovery skills. You can submit your story here.

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UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step. Do they offer an alternative?”

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User Testing Research Software Data Visualization Feedback Software 89

Alchemer Mobile

AUGUST 27, 2020

do not interface with developers in a technical way). People often prescribe what they think they want, but there’s often a better solution that actually solves the underlying problem. Tools like Apptentive are here to help make the process easier. Don’t make decisions in a silo.

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User Testing Product Research Feedback Software Data Visualization 246

UX Planet

FEBRUARY 26, 2024

In reality, none of the reasons that promote this practice have any scientific basis, in the sense that no one has ever bothered to conduct a study to determine whether speculative work is a valid system for evaluating a candidate. Why other businesses do not ask for a design challenge and still their design teams succeed?

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Research Software Feedback Software User Testing Data Visualization 81

UX Studio

JULY 4, 2018

Disruptive technologies such as virtual reality and augmented reality radically change how we behave and interact with our world. As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences.

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User Testing Research Software Product Research Feedback Software 73

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. There are plenty of software products that start with a solution that is “possible” and “innovative” but has nothing to do with how people actually behave. It seems so simple!

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User Testing Product Research Research Software Customer Experience 134

Usersnap

JUNE 24, 2022

If you only reply to negative reviews, that’s all prospective customers will see and it will give them a bad first impression of your company. Mention other products or services Share the positive review with your team Share the positive review with the world (yourself!) Gives specific & constructive Feedback.

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User Testing Feedback Software Customer Feedback Software Review 52

Userpilot

OCTOBER 31, 2022

This article will examine negative personas, what makes them essential for SaaS businesses, and how you can build one. Talk with your sales and customer service teams to better understand your customer profiles. Userpilot helps you collect user data in-app and collect direct feedback from users via microsurveys.

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Feedback Software User Testing Research Software Data Visualization 79

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Now, you may be wondering – is 25 a good or bad NPS? What NPS gets wrong.

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Analytic Tools Feedback Software Research Software Data Visualization 114

The Product Guy

DECEMBER 7, 2017

No, this is not a bad joke. You spend months in discovery carefully understanding the customer, the business needs, the software requirements and how to execute it all. Once you discover what the root problem is, you lead a team to making the solution a reality. As a product manager you prep, plan and execute.

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Research Software Roadmap Product Research Weak Development Team 127

Roman Pichler

JULY 6, 2021

Consequently, your focus shifts from managing a product to looking after the product people on your team and empowering them to do a great job. Another key aspect to support the people on your team succeed is to create the right environment for people to succeed. Grow Your Leadership Skills.

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User Testing Product Research Weak Development Team Customer Experience 156

People-First Product Leadership

SEPTEMBER 4, 2023

Throughout my career I have found product politics breeds a competitive environment that makes long-term individual and product team success precarious at best. Why compete against your product triad colleagues (product, design, engineering) when you are part of the same team? They're done by a team of people.”

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Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. The aimed benchmark was 3%.

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Feedback Software Analytic Tools Research Software User Testing 52

The Product HQ

MAY 10, 2024

Since product development is such a lucrative field, this is a crucial role for the company. This includes the project management of all of the activities done in product conceptualization, design, development, and marketing. To do so, startup product managers will need to conduct market research to maximize product-market fit.

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Startups Customer Experience User Testing Technical Review 52

Mind the Product

JULY 25, 2018

One prevalent theme that came up in all the interviews was how, when trying to find a solution to a challenging problem, you should try to leverage all the diverse skills available in the team. If you’ve worked in tech long enough, you’ve probably noticed how people often jump on the first and most obvious solution to a problem.

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Weak Development Team Analytic Tools Research Software Construction 111

The Product Coalition

FEBRUARY 12, 2024

As a result, the team struggled with how to prepare. I worked in healthcare technology at the time. I made it no longer than three minutes into the presentation and got this subtle feeling that the team was unprepared. Yeah, I was seemingly in a bad mood. The team was shutting down. Why was this prioritized?”

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Technical Review User Testing Product Research Customer Feedback 113

Userpilot

NOVEMBER 14, 2022

The good news is that SEO can help make that process much easier by giving you the insights your team needs to pick a profitable niche and scale your business. Don’t limit your research to just current and past customers. Conduct keyword research from the very beginning to avoid language problems. Keyword research volume.

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User Testing Data Visualization Research Software Customer Experience 84

Mixpanel

SEPTEMBER 30, 2021

Combining product analytics and user interviews for product development is not exactly a novel approach, but what I’ve found is that choosing when to employ which method, and how to make sense of all the data you get, can be the real key to success. The “flow state” of user interviews and analytics for solution-building.

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Data Visualization Analytic Tools User Testing Customer Feedback 111

The Product Coalition

SEPTEMBER 2, 2022

The leadership team finally agreed on the vision. Clarity enables the team to translate the choices into a functional product that creates value. So as you make choices, package the strategy into a document, and share it with the product team, keep four words in mind?—?a A yes with a weak how or a no receives a zero.

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Product Strategy Strategy User Testing Weak Development Team 123