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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

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A little love from our customer

BrainMates

Arcadier , an e-commerce SaaS marketplace builder based in Singapore, originally came to a Brainmates Product Management course in Singapore, before engaging us for further specialised workplace training. We spoke with Chief Technology Officer, Paul Cascun to talk about how in-house Product Management training changed the game.

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Product Management in AsiaPac

Mind the Product

Since #mtpcon Singapore 2019 Mind the Product has been on a mission to support the continuing growth of the AsiaPac tech community. Zalora CTO Silvia Thom has been based in Singapore since 2013 and previously worked on consumer products in Europe and Japan. Cultural Differences and Conflict Avoidance. Continuous Discovery.

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Kevin Indig on searching for meaning and the meaning of search

Intercom, Inc.

In many ways it offers him a unique perspective which he shares with us here – from his early days exploring search as a means to supporting his gaming tournament websites to spearheading the growth of an increasingly important tech discipline. I first got started in SEO, I think at around 16 years old. Kevin: Absolutely.

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Here’s what our Business of Software Conference USA 2018 Speakers are Reading

Business of Software Conference

In honor of the recent passing of Gerald Weinberg, I’ll choose my favorite of his: The Secrets of Consulting. I’m also reading Zen Mind, Beginner’s Mind: Informal Talks on Zen Meditation and Practice and Frieda Kapor-Klein’s Giving Notice (a book about why it’s hard to keep a diverse workforce due to unintentional bias).

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Leading the Change: How Ellen Juhlin Introduced Discovery Habits at Orion Labs

Product Talk

To learn more about how real product leaders are approaching this challenge, I recently sat down with fellow Product Talk instructor Ellen Juhlin (who’s also a product coach, consultant, and Senior Director of Product Management at Orion Labs ). We’ve had some changing roles over time as the company grew, of course.

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Launching a New Breakout Product | Jason Fried | BoS USA Online 2020

Business of Software Conference

And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is. Of course, we have an operations team, we have a customer service team, and they have their own team leads and they make their own decisions about projects they’re working on. And it was a mess.