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429: Innovation practices of the best companies – with Sally Kay

Product Innovation Educators

MARCH 27, 2023

Since retiring, Sally has started her own consulting business, Strategic Product Development, which focuses on the front end of the innovation process. The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award. They had tremendous success.

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6 Things I Learned About PLG and Customer Success

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Here are the top 6 insights: 1.

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