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429: Innovation practices of the best companies – with Sally Kay

Product Innovation Educators

MARCH 27, 2023

Since retiring, Sally has started her own consulting business, Strategic Product Development, which focuses on the front end of the innovation process. The award started in 1988, and in 2004 the OCI committee was asked to write a chapter for the PDMA Handbook of New Product Development about the OCI award. They had tremendous success.

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6 Things I Learned About PLG and Customer Success

Gainsight

APRIL 2, 2021

Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. Here are the top 6 insights: 1.

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