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429: Innovation practices of the best companies – with Sally Kay

Product Innovation Educators

Sally spent 36 years with The Dow Chemical Company and GlaxoSmithKline Consumer Healthcare. Since retiring, Sally has started her own consulting business, Strategic Product Development, which focuses on the front end of the innovation process. One of those elements is solving a significant customer problem.

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6 Things I Learned About PLG and Customer Success

Gainsight

Have you ever heard the one about the client that “was a little different than your other customers?” In the Customer Success world, this scenario has become a bit of a joke. So when a Customer Success leader, as one of OUR clients, tells us about how different they are, it’s reasonable to be a bit skeptical.