Userpilot

JANUARY 24, 2022

I’m talking about those rare times when a product gives you everything you needed and more, and just really rocks your world. If a product drastically exceeds the customer’s expectations that were set by the sales team, it’s likely to inspire high levels of customer loyalty. What is a Wow Moment?

Analytic Tools 94

Analytic Tools Research Software Data Visualization Customer Experience 94

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JANUARY 26, 2022

In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth. SaaS analytics is the process through which SaaS businesses collect and analyze data about customer engagement across all touchpoints in the user journey. Churn rate.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 95

Userpilot

FEBRUARY 8, 2021

A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. Understanding which customers to retain comes down to how you segment.

Analytic Tools 95

Analytic Tools Research Software Data Visualization Customer Experience 95

Userpilot

JUNE 17, 2022

For instance, a product manager can set a particular target after consulting with one or more subordinates. Increase the customer satisfaction score (CSAT) to 90%. Raise the user retention rate to 95%. Key results: Use churn surveys to get feedback from at least X churning customers. ’ question.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Userpilot

JANUARY 8, 2021

You have more customers enjoying your product than hating it. Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10. NPS or Net Promoter Score is what many consider to be the gold standard of measuring customer loyalty.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Weak Development Team 66

The Product Coalition

MAY 22, 2019

of the mobile app KR: Integrate with SalesForce KR: Switch to new onboarding flow KR: Run 10 paid campaigns Here’s why this is wrong. Building, launching and promoting features and products are not the goals. of the mobile app and users will hate it and usage will plummet. month KR: Switch to new onboarding flow ?

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Mironov Consulting

MAY 2, 2019

Product are products, yes? When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. Think about automotive assembly line infrastructure.

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. not just new users).

Onboarding KPIs 86

Onboarding KPIs User Testing Customer Experience Customer Feedback 86

Userpilot

AUGUST 14, 2023

TL;DR Growth marketing is achieving exponential and sustainable growth by implementing high-impact tactics across the user journey. The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. Host webinars to promote new features.

Onboarding KPIs 86

Onboarding KPIs Strategy Marketing User Testing 86

Userpilot

NOVEMBER 24, 2022

Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. In this article, we’re going to go over the benefits of customer education programs and the five steps you need to follow to launch one.

Feedback Software 89

Feedback Software Analytic Tools Reporting Tools Data Visualization 89

The Product Guy

JUNE 18, 2020

Guest Post by: Marvin Mathew (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Jordan Bergtraum]. Ruthless prioritization translates to product teams spending time building the right thing at the right time. And per customer? Product: What are the key metrics that we’re tracking? Customer Satisfaction.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet I think serious product discovery and end user validation may be stuck in this cultural/conceptual gap.  Product

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. It’s hard to truly understand your customers when you’re chasing that point increase in NPS or to empathize with their problems when you’re spending all day looking at charts on a computer screen. Lots and lots of it.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

APRIL 30, 2020

From a bird’s-eye perspective, this means ensuring two key things are happening within your organization at all times: Continuous product management and development. Proactive provision of guidance and support to new, current, and prospective customers. What Does Product Service Management Look Like for SaaS Teams?

Reporting Tools 72

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 72

Userpilot

APRIL 30, 2020

From a bird’s-eye perspective, this means ensuring two key things are happening within your organization at all times: Continuous product management and development. Proactive provision of guidance and support to new, current, and prospective customers. What Does Product Management Look Like for SaaS Teams?

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Userpilot

MAY 26, 2021

Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. user segmentation. customer engagement automation. Benefits of using software for Customer Engagement. What is Customer Engagement Software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Mixpanel

MAY 3, 2019

Digital Authority Partners helps leading healthcare organizations implement an analytics-driven culture and lends their thoughts on the metrics you should be measuring to better understand engagement on your healthcare app or site. These two user engagement metrics matter greatly to your business. The answer is analytics.

Onboarding KPIs 99

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 99

Userpilot

DECEMBER 22, 2023

In this article, we explore: What is research democratization Its benefits and downsides Different levels of UX research democratization How to implement democratization initiatives, and Best practices. Documentation helps ensure consistency across teams, facilitates staff onboarding , and helps you improve research processes.

Data Visualization 85

Data Visualization Research Software User Testing Product Research 85