Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 95

Piyanka Jain

SEPTEMBER 18, 2020

Data can be a powerful tool if you know how to put it to work! For the past decade, in nearly every conference, the #1 problem cited by analysts and their managers has been the same: their team built the best possible model (read: analysis, dashboard, report, predictive model) but people are not using it.

Data Visualization 195

Data Visualization Customer Feedback Analytic Tools Reporting Tools 195

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

eG Innovations

JULY 17, 2020

Answering this question is not an easy task for many reasons: IT infrastructures today support a variety of applications and technologies. Cerner, Epic in healthcare, Oracle financials, eCommerce applications), SaaS applications like Microsoft 365 are just some of the many applications that have to be managed.

Feedback Software 52

Feedback Software Reporting Tools Data Visualization Embedded Analytics 52

Usersnap

JULY 15, 2021

To be more efficient in collecting customer feedback, you can use the 5Ws to assess your feedback setup – who, where, when, what, why? In this article, we’ll show you the targeting options for Usersnap’s feedback widgets and forms. You want a lot of feedback, but not a lot of work. Keep reading!

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? User journey and funnel analytics tools show you at which steps in the user flow friction and churn happens. Use story mapping before designing and coding the final solution to visualize potential user flow and put brainstormed ideas on paper.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 29, 2024

Reasons for funnel leaks at the bottom: Insufficient in-app guidance. How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Improve in-app flows with A/B testing. Features with usability issues. Userpilot can help.

Data Visualization 92

Data Visualization User Testing Analytic Tools Feedback Software 92

Revulytics

NOVEMBER 8, 2019

It’s okay to follow hunches, but why not do so after consulting hard facts? Following the former president’s lead, it wouldn’t hurt to verify your product management and software development instincts with demonstrable facts. Usage analytics enables software companies to see the actual adoption patterns behind user behavior.

Analytic Tools 59

Analytic Tools Feedback Software Reporting Tools Data Visualization 59

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

MARCH 1, 2022

Whether you’re working as part of a product team or part of a larger product organization, having the right set of tools can help you be truly efficient. Process first, tool later. If your process is broken, a tool won’t fix it. Understand and coordinate needs across teams before running towards a shiny new tool.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Customer Communications 90

Userpilot

OCTOBER 31, 2022

This article will examine negative personas, what makes them essential for SaaS businesses, and how you can build one. Userpilot helps you collect user data in-app and collect direct feedback from users via microsurveys. To u nderstand what is a bad customer fit for your SaaS. Book a demo to learn more.

Feedback Software 76

Feedback Software User Testing Research Software Data Visualization 76

ProductPlan

FEBRUARY 8, 2022

Inability to process and learn from the flood of customer feedback and data pouring in. Implementing or optimizing systems and processes. Implementing or Optimizing Systems and Processes. Even the best systems and processes need a champion to ensure they run smoothly. Ensuring timely, audience-appropriate communication.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? What is customer feedback software?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Gainsight

SEPTEMBER 21, 2020

Set-up Reports & Dashboards – Create out of the box reporting to draw out foundational insights and view metrics to manage your team. The consultant uses the Wizard on implementation calls/meetings with the customer to accelerate the onboarding process. One approach is not better than the other.

Reporting Tools 75

Reporting Tools Customer Experience Data Visualization Feedback Software 75

Userpilot

OCTOBER 7, 2021

In fact, we would encourage you to have a good look at all the user onboarding software products on the market to see how they compare to each other. Pendo's building block system is intuitive and easy to use. In order to learn how Pendo itself works, you have a couple of options. Either you can try Pendo out for yourself.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Experience 91

Userpilot

JANUARY 8, 2021

Some industries like SaaS will have an average NPS of 30. For example, let’s say you launch a NPS survey in your app and 100 users answer it. Well, software is not one of them. Let’s compare the top of the list and what we are most concerned about: SaaS. While others like education will score on average around 70.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Weak Development Team 66

The Product Coalition

JUNE 11, 2022

Early in my career, I led the implementation of a supply chain analytics module from SAP (enterprise resource planning software). The analytics module sat on top of a software platform we already used. I lead an enterprise software company in the healthcare space. What every great consultant does?—?I What did I do?

Customer Experience 137

Customer Experience User Testing Data Visualization Analytic Tools 137

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. This direct access to the customers makes customer success a true value driver, and at Gong, they make sure their feedback informs all the decisions they make. Your first SaaS customer success hire.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Bain Public

JULY 13, 2020

Since meeting at Techstars Montréal AI Accelerator in 2019, we’ve worked with Blaise Transit to provide them with the product leadership consulting, coaching, advice and support they need to bring their entire technical roadmap to the next level. See here for more on Blaise Transit’s COVID-19 on-demand solutions and analytics tools.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Technical Review 52

Usersnap

JULY 22, 2019

Yet as a software company owner or product manager, you hesitate to put time and budget into UI/UX design? The UI/UX design of software and applications helps improve customer experience and satisfaction. Steve Krug, Web Usability Consultant and Author. The same goes for SaaS companies that offer free trial runs.

User Testing 88

User Testing Customer Experience Product Research Feedback Software 88

Userpilot

JUNE 2, 2024

Product-led growth tools allow you to improve your product experience by analyzing customer data and adding in-app interventions. However, having a different tool for each functionality can make product-led growth sound too much of a hassle. Luckily, we’ve listed the 17 best product-led growth software in the market.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Userpilot

APRIL 30, 2024

That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. Why should SaaS companies go for the value-based growth strategy?

Feedback Software 92

Feedback Software Analytic Tools Product Research Data Visualization 92

Centercode

AUGUST 7, 2020

They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall. But without repeatable processes — and specific tools to support them — providing those insights takes a back seat to beta’s many moving parts. QA Managers.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Gainsight

AUGUST 24, 2020

The Customer Success Operations team I manage has responsibilities ranging across: Software administration. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . Customer technical consulting, including admin office hours. Do you use the Gainsight platform to do your job? If so, how?

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Bain Public

MAY 29, 2020

FUN FACT: It is actually thanks to the coaching service for innovative and technological SMBs (PMEit) administered by MAIN that we’ve been able to work with some of our incredible clients, Wastack , LiveScale , Blaise Transit and Enkidoo , and provide them with product management, consultancy and coaching support.

CTO Coach 52

CTO Coach Research Software Feedback Software Startups 52

Bain Public

NOVEMBER 22, 2019

WatchMojo recognised they were in need of a concept which would help with the allocation of resources and Unity was a solution that could do just that and so much more. Bain Public worked with the executive team on a software solution that would connect the entire studio, teams and creative workflows.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Intercom, Inc.

JULY 26, 2018

He craved thoughtful feedback from real customers (instead of free beta users) and rushed to market. About five years ago, I had a couple other SaaS products in the survey space, and at the time getting things related to SaaS metrics was an exercise in futility with lots of Excel spreadsheets or hacking to get these little internal tools.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Product Talk

JANUARY 24, 2024

These touchpoints will allow you to collect stories that help you identify opportunities and build out your opportunity solution tree. For this Tools of the Trade , I spoke with several members of the CDH community to learn how they have approached recruiting customers or users in the very early stages of a product or company.

Research Software 208

Research Software Feedback Software User Testing Customer Experience 208

Amplitude

NOVEMBER 26, 2019

When tools and systems are not created with them in mind, they lose trust and understanding. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success. Everyone who joins your company brings new tools with them.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry. .

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

APRIL 22, 2024

You can offer in-app support through live chats, resource centers, or interactive walkthroughs. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

MAY 8, 2023

Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Ongoing personalization of the onboarding experiences based on customer data, behavior, and feedback is a must. Use feedback to refine your onboarding strategy and make it work for different user segments.

Feedback Software 76

Feedback Software Analytic Tools Customer Feedback Data Visualization 76

Sachin Rekhi

APRIL 21, 2013

One of the reasons Ada and I worked well together was that while we consulted each other on most decisions, we were masters of our own domains. People will pay for valuable software. We even created an aggressive 14-day trial (instead of industry standard 30-day trial) since we wanted to get feedback as soon as possible.

Analytic Tools 60

Analytic Tools Data Visualization Feedback Software Customer Experience 60

Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Userpilot

NOVEMBER 29, 2023

This article shows you six of the best tools to use. TL;DR Heatmaps provide graphical representations of how users engage with your app pages. Heatmaps help SaaS companies improve feature discovery , shorten time to value, and deliver better user experiences. Why do SaaS companies use heatmapping tools?

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Embedded Analytics 78

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. For Janelle, scaling customer insights is less about getting more people involved in collecting it, and more about allowing everyone to easily connect with customer feedback and stories. Lots and lots of it. Janelle: Exactly.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. What is Customer Engagement Software? Benefits of using software for Customer Engagement.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52