Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Download The Ultimate Modern Support Tech Stack guide.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

SEPTEMBER 8, 2021

By leveraging a combination of technology and the knowledge and expertise of your team, you can anticipate customer needs and use targeted messages , banners , custom bots , and more to alert your customers to temporary issues or provide a little bit of extra help where it’s needed. Powering support at scale. Stepping in at the right time.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

eG Innovations

FEBRUARY 14, 2023

eG Enterprise collects metrics and applies tests to help the administrator detect, diagnose, and resolve performance deficiencies related to the data traffic in the environment. eG Enterprise also includes detailed diagnostics which provide additional problem insights to administrators, thereby easing troubleshooting.

Data Visualization 52

Data Visualization Reporting Tools Outbound Analytic Tools 52

Userpilot

NOVEMBER 6, 2020

In this post, we’re going to provide you with the best Product Marketing tools for each Product Marketing Job-To-Be-Done – which are critical for allowing your product marketers to do their work independently from your dev team or graphic designers! Post-signup: User Analytics : Hotjar , Heap. Pre-signup Product Marketing Tools.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

eG Innovations

AUGUST 24, 2021

Customers have access to make any changes they need to configure, administer and monitor their systems, and do not have the hassle of managing and administering the systems used for eG Enterprise. In this model, you have full control over the manager and agents and no data leaves your infrastructure.

Reporting Tools 52

Reporting Tools Enterprise Data Visualization Government 52

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) We spin up outbound marketing/support efforts too early. Here’s why…. Goal/questions: will X work?

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

The Product Coalition

FEBRUARY 12, 2018

StepShot is a powerful and yet simple to use tool that enables you to create detailed step-by-step procedure guide or manual. This tool brings creating manuals to the new level, when each step of the procedure can be edited within one program and then the whole story bulk can be exported and saved as a document. Sounds too long, right?

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68