Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JUNE 17, 2022

Keep feedback loops to perfect your OKR framework. For instance, a product manager can set a particular target after consulting with one or more subordinates. Key results: Use churn surveys to get feedback from at least X churning customers. Improve customer engagement score by Y% for key product features.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Userpilot

JULY 30, 2021

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager. Let’s dig in!

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? That’s just a couple of questions I asked Krzysztof Szyszkiewicz and Jakub Jukowski of Valueships , a leading pricing optimization consultancy. A robust customer success strategy enables customers to get the most out of the product. What is value-based growth?

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

MARCH 7, 2022

A smooth onboarding process is like the key to a puzzle. It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. Customer onboarding helps customers realize the full value of the product.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. What is user onboarding?

Onboarding KPIs 98

Onboarding KPIs User Testing Customer Experience Customer Feedback 98

Userpilot

DECEMBER 22, 2023

Documentation helps ensure consistency across teams, facilitates staff onboarding , and helps you improve research processes. To see how Userpilot can help you democratize user research in your company, book the demo! In short, this approach ensures that every team, from product to marketing , has direct access to user insights.

Data Visualization 105

Data Visualization Research Software User Testing Product Research 105