Intercom, Inc.
JANUARY 5, 2023
He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. ” No inbound chat, no inbound email.
Intercom, Inc.
JUNE 1, 2021
In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions. Sound familiar?
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Intercom, Inc.
NOVEMBER 30, 2021
A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Download The Ultimate Modern Support Tech Stack guide. Let’s dive in.
Intercom, Inc.
NOVEMBER 20, 2018
For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity. Inbound marketing is when you create compelling content that educates and informs your target personas. Alan Gleeson is a B2B Marketing Consultant based in London with a passion for helping SaaS businesses to grow.
Userpilot
AUGUST 14, 2023
It encourages prospects to engage with your brand and boosts the content’s search engine ranking to draw more inbound traffic. It can bring thousands of web visitors, app downloads, and loyal customers. Moreover, such resources help establish your brand as a trusted source of information.
Intercom, Inc.
MAY 10, 2018
Adam: Shifting focus from your consulting and advisory roles, you spent the better part of three years in-house at Uber. You have that combined with the need to actually buy the traffic because it’s very hard in a dating app to say, “Oh, you should download this too.” Navigating supply and demand at Uber.
Intercom, Inc.
APRIL 9, 2020
There’s also a lot of positive feedback from companies around how Intercom is allowing them to support their customers at this time when they can’t meet them face to face, and how they’re using our different features to support large inbound volumes. And in some cases this is good news, but in others it’s not.
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