Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?
The Product Coalition
JULY 23, 2023
It’s incredible how many times I have lived through this conversation throughout my career in organizations large and small as an employee and a consultant. We eventually worked it out, and I convinced the team to move toward product-based, outcomes-focused budgeting. Budgeting for output in the form of features instead of outcomes.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
JANUARY 5, 2023
He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. Bill: Sure, absolutely. We got acquired by the large U.S.
Gainsight
SEPTEMBER 8, 2020
Build out a comprehensive RACI (Responsible, Accountable, Consulted, Informed) model to identify experience enhancements based on accountability and ownership to ensure meaningful customer support. Scale with technology. Build your plan and strategy before deploying the technology. Experience. Train and enable.
Alchemer Mobile
NOVEMBER 10, 2022
You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.
Userpilot
APRIL 22, 2024
Technical support. Any help that involves the technical team. Technical support Forms of technical support include developers’ docs, one-on-one setup calls, integration assistance, network systems compatibility, tweaks in code, or technical workarounds. Review your analytics after each initiative.
Userpilot
JULY 26, 2021
In the beginning, software was expensive and purchase decisions were made by highly technical executives. There was a big focus on how the software would fit into the company’s existing tech stack. Jump on a free consultation with us! They interact and work with the following roles: Technical engineers. Userpilot pricing.
Expert insights. Personalized for you.
249 
Let's personalize your content