The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. I ran a survey with industry insiders and at least 50% of all product managers who responded haven’t spoken to a customer recently. too many meetings.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

Business of Software Conference

NOVEMBER 30, 2020

Startups often struggle to communicate the value of their products, particularly in sales meetings. Fresh talks on entrepreneurship, product, marketing, leadership, hiring, and more dropping each week. And you’ve got a head of sales enablement. So what’s the market category of what they do?

Research Software 64

Research Software User Testing Positioning Product Research 64

Intercom, Inc.

JULY 5, 2018

I think of it as go-to-market consulting. How are they running their meetings? I get very in the weeds, and build sales playbooks, sales process and all that other fun stuff. I realized I get way more value out of helping other sales people figure out how to tap into their full potential.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

I think of it as go-to-market consulting. How are they running their meetings? I get very in the weeds, and build sales playbooks, sales process, and all that other fun stuff. I realized I get way more value out of helping other sales people figure out how to tap into their full potential.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163