Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? If it’s the latter, your organization may benefit from democratizing research. TL;DR By democratizing research, you make it more accessible and inclusive across your organization. Research democratization empowers staff at every level to make data-driven decisions.

Data Visualization 98

Data Visualization Research Software User Testing Product Research 98

Usersnap

SEPTEMBER 12, 2023

You either have a million questions that you don’t know how to arrange on your product pricing survey, or your mind is blank and you don’t know where to start. In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

UX Studio: Product Management

MARCH 22, 2023

In part one of our series about surveys , we talked about the pitfalls and most frequent misuses of surveys in design research. However, it is also clear to us and hopefully to you too, that when surveys are applied well, they can bring wonderful insights and help product teams make better decisions. But hold your horses.

Product Research 74

Product Research User Testing Research Software Data Visualization 74

Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Make use of branded conference swag to promote your company at conferences and raise positive awareness. What is the dark funnel in SaaS?

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

The Product Coalition

JANUARY 26, 2024

Twenty five mini-research ideas for finding something meaningful to work on. In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Conversational support is the new normal.

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Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

OCTOBER 31, 2022

This article will examine negative personas, what makes them essential for SaaS businesses, and how you can build one. Use churn surveys and cancellation emails to learn why users churn and identify unsuitable user groups. Userpilot helps you collect user data in-app and collect direct feedback from users via microsurveys.

Feedback Software 89

Feedback Software User Testing Research Software Data Visualization 89

UX Studio: Product Management

JANUARY 8, 2021

As an expert app designing company, we have prepared an in-depth overview of the top app design agencies to work with in 2021. Thus, we are sharing our selection of the best app designing companies for your consideration. How much it will cost to design a mobile app in 2021. List of top 10 mobile app design companies.

Research Software 72

Research Software User Testing Product Research Artificial Inteligence 72

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Research shows that when your company makes things easier on your customers and delivers on the promises, it drives more customer loyalty than the companies that focus more on improving the overall experience. Usersnap’s CES survey approach.

Product Research 52

Product Research Customer Experience User Testing User Friction 52

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I got my master’s in computer science back in Prague, then I ventured into the world of consulting and spent several years at Accenture. That was the business part.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. Nor from reading survey data. Nor from reading research reports from your research team.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Modus Create

FEBRUARY 16, 2024

According to our latest research report on Investing in Digital Transformation and Product Development , the biggest challenge for technology organizations today is not the tech stack; it’s finding capable digital talent to manage the technology.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Product Research 52

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

NOVEMBER 18, 2023

Knowing what your users like or dislike about your website or app can be extremely helpful, and user path analysis helps you uncover that. TL;DR User path analysis is an exploratory model used to track and analyze the sequence of actions and steps users take when navigating through your website or app.

Data Visualization 103

Data Visualization User Testing Customer Feedback Analytic Tools 103

Userpilot

JULY 27, 2022

Ever wondered why product lifecycle marketing is that important for SaaS? Named after the Boston Consulting Group, the BCG Matrix is a model that classes a product according to its growth rate and market share. Each stage name refers to the characteristics of the product’s growth stage rather than its position in the life cycle.

User Testing 97

User Testing Feedback Software Analytic Tools Research Software 97

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

freshtrax

JULY 31, 2023

In this article, we will focus on a case study of user interviews and marketing strategies in North America, and introduce the benefits of research in different cultural backgrounds from the perspective of a business producer and a marketer who were involved in the project. for a Japanese entertainment company. Ayaka: Certainly.

User Testing 98

User Testing Product Research Customer Feedback Research Software 98

Userpilot

FEBRUARY 25, 2021

That is why we asked some of the best SaaS marketing practitioners for their best plays with the highest win percentage. In this SaaS marketing playbook, we have compiled the hottest trends in growth marketing as told by real people on the field. SaaS Marketing Playbook Table of Contents. SEO for SaaS Marketing.

Research Software 73

Research Software User Testing Outbound Marketing 73

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Usersnap

NOVEMBER 4, 2021

With so many SaaS options out there and new ones rolling out every day, it’s important to consider that customers may be likely to feel bombarded with that much information (head-exploding territory at times). What distinguishes one app or software from another? Is User Feedback Critical for Saas Businesses?

User Testing 52

User Testing Feedback Software Customer Feedback Customer Experience 52

Usersnap

JUNE 15, 2023

Building a powerful SaaS product takes way more than just an idea. For instance, in large companies like Google and Facebook, product managers collaborate with dedicated researchers, analysts, and marketers who assist them in different stages of the product lifecycle. Conduct market and competitive research.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Product Innovation Educators

JANUARY 29, 2024

Emily Anhalt is a psychologist, emotional fitness consultant, and the co-founder and Chief Clinical Officer of Coa, your gym for mental health. I did a research study in which I interviewed 100 psychologists and 100 entrepreneurs and asked them, “How would you know if you were sitting across the table from an emotionally healthy leader?

Leadership 98

Leadership Product Research Product Management Product Manager 98

Gainsight

APRIL 21, 2022

One of the leaders in research, advisory, and consulting is Forrester. stem from hundreds of thousands of surveys with respondents who are consumers, heads of business, and technological leaders. Specialized technology. Many organizations (63%) shared that success plans are their top tool to manage customers.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Technical Review 52

Product Innovation Educators

JULY 19, 2021

Returning with us is Greg Geracie the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations. The study researches the factors that differentiate successful product teams from the rest of the pack. 4% in education.

Product Research 105

Product Research Research Software Product Management Product Manager 105

UX Studio: Product Management

OCTOBER 7, 2022

But without a plan, research, test, and validation you might waste energy and money on developing something that’s not appealing to anyone. Building an MVP (Minimum Viable Product) is the first and most crucial step of creating a new digital platform. For that, building an MVP is the right solution for you.

User Testing 75

User Testing Research Software Product Research Feedback Software 75

Usersnap

JULY 21, 2021

An additional effect is that by consulting consumers in the product development phase, companies are able to meet their expectations. Integrating customer knowledge in the research and development phase is a way of refining products both before and after launch. Innovating by Using Customer Feedback in R&D.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

The Product Coalition

JUNE 22, 2020

A new survey by the rapid consumer feedback platform Alpha sheds valuable light on the question. Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. And where you find yours can massively impact your odds of success.

User Testing 78

User Testing Product Research Customer Feedback Research Software 78

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Simply giving customers the choice to opt into or out of surveys resulted in survey response rates of 60%. Transcript. There we go.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userzoom

NOVEMBER 6, 2019

Is through an app or through a laptop or whatever, right? I just look at the app and I look at the tracking number. Every company will be a software company or is a software company, in some way or form or some time now or soon. So, he says something about four or five years ago, in short, software is eating the world.

Research Software 68

Research Software User Testing Product Research UX 68

Product Innovation Educators

AUGUST 10, 2020

Of the 31 factors found through the studies, I discuss five of the most significant ones with Greg Geracie, principal researcher. Greg is the CEO of Actuation Consulting, a global provider of product management training, consulting, and advisory services to some of the world’s most well-known organizations.

Weak Development Team 84

Weak Development Team Product Research Reporting Tools Data Visualization 84

UX Studio

SEPTEMBER 20, 2023

Joining us on the first episode of this season of Design Aloud is Lisa Kleinman , an accomplished UX researcher , Design strategist, and the queen of customized emojis. Lisa leads the Product design team at make.com , the revolutionary visual platform that enables users to design, build, and automate anything without coding.

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Mironov Consulting

FEBRUARY 6, 2020

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. Let’s switch out of ERP systems and become currency traders.” BigCorp has $2M set aside for Blockchain research. 15 days in their IT queue for system access?

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Userpilot

JUNE 3, 2021

Research shows that individuals, teams and organisations that intentionally cultivate human skills like self awareness and empathy often outperform their competitors in value, innovation and productivity. I’m a bit of a research nerd. 5 things that I bet you didn’t know about Empathy. I always find far more information than I need.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52