The Product Coalition

MARCH 29, 2018

I try to help product and sales teams succeed under the mantra “Easy to Sell, Easy to Renew.” I’ve struggled to find many examples detailing how to bond product and sales teams ( Antonia Bozhkova offers a good perspective ). Your teams will realign and strengthen their partnership as they see the product through each other’s eyes.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

ProductPlan

JANUARY 21, 2020

A few years ago, I was the acting product manager at a startup, developing an enterprise software product. Building the product was hard: it was taking longer to develop than everyone expected (of course). I heard requests from customers, domain experts, consultants, our development team, and internal stakeholders.

Development Team Review 78

Development Team Review Software Review Fractional CTO CTO 78

ProductPlan

JULY 1, 2020

Let’s begin this process by reflecting and reviewing. Did your roadmap change? It doesn’t take a virus to derail a roadmap. It doesn’t take a virus to derail a roadmap. User behaviors changed a lot since January, so many of the key metrics companies and product teams care about have also been impacted.

Development Team Review 87

Development Team Review Technical Review Customer Feedback Onboarding KPIs 87

The Product Coalition

OCTOBER 19, 2020

Of course, the lesson here is: innovate or die. Alternative futures analysis is a structured analytic technique that helps teams predict how the future might unfold. With this knowledge in hand, teams can more effectively identify and exploit opportunities and adopt risk strategies. What is Alternative Futures Analysis?

Technical Review 157

Technical Review Analytic Tools Research Software Automotive 157

ProductPlan

MARCH 17, 2020

Does your management team appear to occasionally have the attention span of a fruit fly in a farmers market? When SOS sets in, it creates a cascade of chaos, unleashing all sorts of problems for the product team. They don’t always have the same drive and commitment to the current strategy as the product team.

Technical Review 69

Technical Review Development Team Review Artificial Inteligence User Testing 69

Intercom, Inc.

FEBRUARY 26, 2018

are making it easier and faster for software developers to develop complex software applications atop this infrastructure. What took you months to ideate, design and develop can now be copied in days or weeks thanks to these new tools. Frameworks like Ruby on Rails, Node, Angular, Ember, React etc.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Product Research 40

DISQO

NOVEMBER 1, 2016

The ‘Lean’ movement has taken the corporate world by storm, but there are still countless barriers for product teams that seek to adopt its experiment-driven ethos and make decisions informed by customer data. Today, our clients include forward-thinking product teams from AT&T, Capital One, PwC, Aetna, and many others.

Data Visualization 40

Data Visualization User Testing Customer Experience Development Team Review 40

Business of Software Conference

APRIL 7, 2020

I pulled a few that I thought were interesting of course 60% of companies that have some sort of customer centric program are more successful. The first thing is of course be data driven. And then of course like try to think of things more broad based. How do we get into the minds of the customer?

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. It’s allowing each team to really find what’s going to work best for them. Let’s go ahead and dive in.

Product Research 292

Product Research Data Visualization Research Software Analytic Tools 292

Intercom, Inc.

JUNE 3, 2021

That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom. And then, of course, the speculation too. Should we sink bigger? Should we plan bigger? Like, scarcity of resources is a good thing.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Business of Software Conference

NOVEMBER 26, 2018

One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs. Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea.

User Testing 103

User Testing Engineering Product Marketing Feedback Software 103

Andrew Chen

SEPTEMBER 4, 2018

And I think the similar kind of analysis you can do for B2B companies is for products that have different sized teams using it. If you have a really large team that they are all using a product, well, are they all using the product more as a result? I mean, of course, you wanna grow your customers.) Jeff: Yeah.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers. We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118