Crowdsource Customer Feedback Feedback Software Technology 
ProductPlan
NOVEMBER 8, 2022
You created your product to help customers solve a problem and align with your organization’s product vision. You may have created a viable but incomplete solution. Your understanding of the problem may have evolved based on observing customers using your product. What is crowdsourcing?
Userpilot
MARCH 3, 2022
Looking for SaaS knowledge base examples? Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience.
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Lenny Rachitsky
APRIL 18, 2024
Beware of “tar pit ideas”: ideas that receive initial positive feedback but may lead to long-term challenges. However, despite the positive feedback and validation, they can become difficult to pivot away from once their limitations become apparent.
Centercode
APRIL 16, 2021
One of the greatest traits of agile development is that it allows teams to respond to customer desires quickly. Unlike the avalanche of changes you’d release every so often under Waterfall, this snowball approach of cumulative product evolution over time enables teams to act on what customers want, when they want it.
Usersnap
FEBRUARY 19, 2019
The customer finding it could damage your reputation. Negative online feedback is just a finger’s swipe away. It’s nice to have your customers testing the application. Do we have any smart solutions available? It is a cost-effective and real-world multi-platform testing approach. Crowdsourcing happens online.
The Product Coalition
MARCH 27, 2020
I had to learn a new tool, and a new organization, all at once. Slack is a channel-based messaging platform We use channels to organize our work into focused, easily searchable conversations?—?for Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets).
Gainsight
MAY 13, 2020
Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.
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