Userpilot
FEBRUARY 28, 2023
Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. What is a customer feedback form?
Usersnap
FEBRUARY 19, 2019
Negative online feedback is just a finger’s swipe away. Do we have any smart solutions available? It is a cost-effective and real-world multi-platform testing approach. Let’s look at the primary “Crowdsourcing” concept first. Industries are being disrupted by digital technologies today. Crowdtesting is the answer.
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Intercom, Inc.
JUNE 20, 2018
We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales. We had to look at the problems our new customers needed to solve with fresh eyes and build a healthy partnership with Product to turn these roadblocks in the sales cycle into solutions that customers would love.
Product Innovation Educators
JUNE 3, 2024
VOC focuses on gathering and analyzing customer feedback to understand their needs, preferences, and expectations. Primary research: Gathering new data directly from potential customers via surveys, interviews, focus groups, and observation. Techniques include: – Surveys – Questionnaires – Data analysis (e.g.
Gainsight
APRIL 2, 2021
Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. They need to look at adoption data as a proxy.
DISQO
JULY 5, 2018
Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. Product teams responsible for introducing new solutions to the market are embracing agile workflows and need to engage in higher-velocity decision-making to inform recurring code sprints.
The Product Coalition
MARCH 5, 2018
UX, Processes, and Data, all contribute to the success of a Machine Learning model. Here they are at a glance: Identify the problem There are no alternatives to good old fashioned user research Get the right data set Machine learning needs data?—?lots I break down a Machine Learning product into eight steps. lots of it!
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