Crowdsource, Enterprise, Handbook and Management

Lessons from 1,000+ YC startups: Pivoting, resilience, avoiding tar pit ideas, more | Dalton Caldwell (Y Combinator, Managing Director)

Lenny Rachitsky

APRIL 18, 2024

Simplify security • Coda —The all-in-one collaborative workspace — Dalton Caldwell is Managing Director and Group Partner at Y Combinator. Brought to you by: • Eppo —Run reliable, impactful experiments • Vanta —Automate compliance.

Startups

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6 Things I Learned About PLG and Customer Success

Gainsight

APRIL 2, 2021

Because the product is so technical, the CS team includes the traditional CSM role as well as Technical Account Managers and Solutions Architects. Indeed, since Gitlab is so transparent, you can see their approach , including how they leverage Gainsight , in their online handbook. . Here are the top 6 insights: 1.

User Testing

User Testing Customer Feedback Analytic Tools Customer Experience

Product Management Today

Lessons from 1,000+ YC startups: Pivoting, resilience, avoiding tar pit ideas, more | Dalton Caldwell (Y Combinator, Managing Director)

6 Things I Learned About PLG and Customer Success

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