6 Things I Learned About PLG and Customer Success
Gainsight
APRIL 2, 2021
Finally, for the main event, we asked the group to crowdsource a list of things that make Customer Success in the PLG world different. Since companies often start with one product team building for all use cases, the Customer Success team ends up being the early conduit for corporate customers’ needs. Here are the top 6 insights: 1.
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