Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. Trial and error: adding sales input to the product roadmap.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Bain Public

JUNE 11, 2019

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more.

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

Bain Public

OCTOBER 19, 2021

Before diving right into the 11 types of MOAT, first you need to understand the three main pillars they sit under — market expansion, innovation and cost-efficiency. This is what your product strategies can be targeted toward. When we talk of market expansion , this includes presenting your product to a wider market (e.g.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52