Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

ProductPlan

MARCH 17, 2020

A strategic product manager (PM) is responsible for shaping and sharing a strategic vision for a product, and yet—oddly enough—finding time for strategic activities can be a very real challenge. While this might seem daunting, if not downright impossible, the success of your product does depend on it.

Outbound 74

Outbound Product Management Product Manager Inbound 74

Intercom, Inc.

APRIL 24, 2018

Today is a big day for our customers. With over 500 million conversations every month, we’ve long known that our Messenger provides a personal, mutually beneficial experience for both our customers and their customers. For example, we found in 1 in 7 Messenger conversations, people were sharing links to other work tools.

Customer Communications 223

Customer Communications Customer Experience Outbound Customer Feedback 223