Userpilot

JUNE 17, 2021

If you’ve ever signed up for a complex SaaS product, there’s a good chance you’ve seen demo content without realizing it. The value of demo content is perhaps most apparent for early-stage SaaS products with few users, or for products where the value is directly correlated with the presence of other users, such as a social network.

Analytic Tools 98

Analytic Tools Demo Customer Communications Data Visualization 98

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. .

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Alchemer Mobile

DECEMBER 5, 2022

This is about how companies communicate with their customers in the mobile world. For many companies, mobile is the primary medium of communication with their customers and the number of companies who are mobile-first will only grow. These messages increase revenue, retention, ratings, and customer interaction.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Customer Experience 95

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 54

Analytic Tools Feedback Software Research Software Customer Communications 54

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is. What Is Not a CDP?

Analytic Tools 80

Analytic Tools Research Software Customer Communications Data Visualization 80

Userpilot

MAY 29, 2023

Personalizing your in-app onboarding flows to focus on the features that are most relevant to a user’s job-to-be-done will make the earliest stages of the journey/lifecycle feel more contextual and boost customer engagement down the line. What is a customer engagement framework?

Analytic Tools 84

Analytic Tools Feedback Software User Testing Customer Experience 84

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

FEBRUARY 26, 2023

Digital customer engagement describes the process of interacting with prospects (potential customers) and users (existing customers) through digital channels such as social media, email, and in-app messaging. Self-service software can also reduce support costs, staff attrition, and queue times.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Experience 96

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. Book a demo to learn more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. Book a demo to learn more!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 7, 2022

Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.

Feedback Software 95

Feedback Software Customer Experience Customer Feedback User Testing 95

Userpilot

OCTOBER 25, 2022

Read on as we explore the various types of self-service portals and how to create them for your customers. A self-service portal is a platform that provides guides and resources to help users get their jobs done. These platforms are hosted on webpages or in-app and are commonly used for customer and employee education.

Data Visualization 94

Data Visualization Analytic Tools Customer Communications Customer Experience 94

Indicative

JANUARY 13, 2021

The Customer Data Platform market is no exception. That growth represents thousands of companies making investments in customer data and all the opportunities it can open, all the decisions it can drive, and more. Below, we cover everything you need to know about CDP platforms, including: What a CDP is. What Is Not a CDP?

Analytic Tools 52

Analytic Tools Research Software Customer Communications Data Visualization 52

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Userpilot is a powerful product adoption and user onboarding platform.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

Choosing the right product growth platform for your SaaS is a real challenge. Review sites don’t always help – so we decided to provide you with a more in-depth comparison of the three tools, going into details about features, use cases, and the main pros & cons. All of this is possible without coding.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Alchemer Mobile

APRIL 9, 2020

Why are more people leaving reviews? Loyalty programs provide QSR apps an effective and efficient tool to incentivize customers to place repeat orders, but many offers are flash deals like $1 food and drinks to encourage customers to buy more right away. App Ratings and Reviews. Why is sentiment changing?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Userpilot

JANUARY 23, 2023

Real-time personalization is beneficial because it gives a better customer experience , drives more engagement , builds customer trust and loyalty , and increases lifetime value. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools.

Customer Experience 97

Customer Experience Analytic Tools Feedback Software Data Visualization 97

Userpilot

JUNE 30, 2022

You can leverage customer fit to bring success by: Creating user personas based on successful customers. Communicating a relevant value proposition with accurate product positioning. Designing your pricing plans to attract good-fit customers. Implement an engagement model that fits your perfect customer.

User Testing 94

User Testing Feedback Software Analytic Tools Customer Experience 94

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. Sentiment analysis helps determine customer sentiment with accuracy.

Feedback Software 92

Feedback Software Customer Experience Customer Feedback Product Research 92

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 92

Feedback Software User Testing Customer Experience Onboarding KPIs 92

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software 95

Research Software Analytic Tools Feedback Software Data Visualization 95

Userpilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. The more, the merrier.

Customer Experience 97

Customer Experience User Testing Feedback Software Customer Feedback 97

Userpilot

SEPTEMBER 29, 2022

Communicate product changes in a proactive manner. Build virtual communities for your customers. Collect customer feedback at multiple touchpoints and act on it. Engage customers with in-product messaging. Host virtual customer engagement events such as webinars.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JULY 2, 2022

While a price increase announcement can be seen as negative news for your customers, communicating it right will help you ease the tension and retain your customers. The most important thing is to use different channels including in-product communication , email, social media, and website. A banner is good. But what next?

User Testing 96

User Testing Feedback Software Customer Experience Customer Feedback 96

Userpilot

FEBRUARY 4, 2023

This trust and rapport can yield many benefits for your business whether it’s amazing stories shared on social media accounts, a positive review on your website, or word-of-mouth marketing that brings more people into your rewards program. Whenever you surprise customers, be on the lookout for upsell opportunities.

User Testing 89

User Testing Customer Experience Customer Feedback Feedback Software 89

Gainsight

MARCH 31, 2020

In an industry where communication is critical, how do you make sure the right message reaches the right patients, providers, and non-clinical staff? coronavirus) became part of our everyday vocabulary and businesses rushed to send communications to address this “new normal.” What Your End Users Expect: Patients and Community.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

JULY 25, 2019

Archimedes had found the solution to something which had troubled him for a while. moment is the moment a user realizes value in the product, or is convinced that it will be a solution for a specific pain they have. Facebook is a platform designed for sharing things with friends. Your product is the solution. “ Aha!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Customer Communications 97

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 66

Data Visualization Reporting Tools Analytic Tools Research Software 66

Gainsight

FEBRUARY 12, 2019

We all know how it works…a fledgling SaaS company releases a minimally viable product and starts bringing on customers. Early customers help shape the direction of the product and before you know it, a Customer Success team is created. Every user has to go through it to get access to your platform.

Research Software 45

Research Software User Testing Customer Experience Reporting Tools 45

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. When a prospect is watching TV or running errands, they’re not thinking about what kind of software to buy for their business.

Research Software 36

Research Software Marketing Customer Communications Data Visualization 36

Gainsight

SEPTEMBER 24, 2019

At the risk of massively oversimplifying Newton’s Second Law of Thermodynamics, it basically states that the entropy (or randomness) inside a system will increase over time. A lot of companies only have operations for understanding their customers on the Account-level. And you can’t predict it. You can only react.

Data Visualization 12

Data Visualization Customer Communications Customer Feedback Customer Experience 12