Intercom, Inc.

DECEMBER 21, 2021

“We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. The support leader’s guide to personal, efficient human support.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

UX Studio

OCTOBER 11, 2022

What Does a Good Digital Customer Experience Strategy Look Like? Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. healthcare (78%), .

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

The Product Coalition

JUNE 26, 2023

Many have a well-defined AI strategy and have made considerable progress. However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. If your AI journey has already been successful, then it’s time to harness the power of new tools for an even broader impact.

Generative AI 109

Generative AI Customer Communications Technical Review Reporting Tools 109

Userpilot

MAY 17, 2023

With the latest advances in AI technology and the widespread adoption of chatbots in the SaaS industry, conversational UX design has become a necessity to avoid low-effort conversational interfaces over customer satisfaction. AI chatbots, voice assistants, and interactive apps are the main examples of conversational UX use cases.

Analytic Tools 82

Analytic Tools Customer Communications UX Customer Experience 82

Gainsight

MARCH 31, 2020

If you needed to get important information to your users, it was likely buried under all of these communications. In this guide for healthcare products, we’ll show you how to use in-app engagements to cut through the noise and effectively communicate information to your end users when time is of the essence. Is It Relevant?

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. from healthcare to financial services, to every industry in between. We did this fully remote?—?in Be clear, but don’t be rigid.

Reporting Tools 104

Reporting Tools Feedback Software Customer Communications Customer Experience 104

Intercom, Inc.

APRIL 29, 2020

I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. At Intercom, we’re offering our platform for free to any group fighting COVID-19 and its impact on society.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228