Customer Communications, Onboarding KPIs and Tips

9 Best Onboarding Platforms for SaaS Companies

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? Are you after specific features to support your onboarding tasks? Ready to dive in?

Analytic Tools

Analytic Tools Feedback Software Reporting Tools Customer Communications

In-App Help for SaaS: Types, Examples, and Tools

Userpilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. Let’s get started! Book a demo to get started!

Analytic Tools

Analytic Tools Reporting Tools Data Visualization Customer Communications

9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. said that customer experience at most companies needed to improve. What is a customer engagement platform (CEP)?

Analytic Tools

Analytic Tools Research Software Reporting Tools Customer Communications

Webinars

How to Optimize the Developer Experience for Monumental Impact

Understanding User Needs and Satisfying Them

Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Leading the Development of Profitable and Sustainable Products

Product Strategy Agility: How to Use Experiments and Options to Create Products Your Customers Love

MORE WEBINARS

How to Use In-app Help to Improve Customer Onboarding

Userpilot

JUNE 22, 2022

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. There is no need to switch between tools.

Onboarding KPIs

Onboarding KPIs Reporting Tools Customer Experience Customer Communications

How Can Sentiment Analysis Be Used To Improve Customer Experience in SaaS?

Userpilot

AUGUST 29, 2022

With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly. If you’re ready to get started with customer sentiment analysis, then read on! You can significantly enhance your customer experience using sentiment analysis.

Feedback Software

Feedback Software Customer Experience Customer Feedback Product Research

The Ultimate Guide To Product Onboarding For SaaS

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product.

Research Software

Research Software Feedback Software Onboarding KPIs Product Research

8 Product Led Growth Strategy Lessons For Your SaaS Product

Userpilot

MARCH 29, 2022

One of the latest buzzwords in the SaaS circles is the ‘Product-led growth’ strategy. Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does.

Feedback Software

Feedback Software Onboarding KPIs User Testing Strategy

Team Sport: Adobe’s Approach to In-Product Guides

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution.

Analytic Tools

Analytic Tools Data Visualization Onboarding KPIs User Testing

How to Build a Winning Customer Communication Strategy: 10 Best Practices

Userpilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Personalize customer communications based on user expectations. Nurturing relationships.

Customer Communications

Customer Communications Feedback Software Analytic Tools Customer Experience

The Leading Onboarding Platforms for SaaS in 2021

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. That’s right: the key to recurring revenue in the SaaS world is intelligent onboarding. What is an onboarding platform? That’s a good idea.

Analytic Tools

Analytic Tools Customer Communications Onboarding KPIs Data Visualization

Automated Customer Service: How to Enhance Customer Experience at Scale

Userpilot

AUGUST 30, 2023

Let’s go over what you can do today to automate customer service processes. TL;DR Automated customer service involves using software to assist users automatically without manual human work. And it helps you streamline your customer service team workflows, communications, and proactive help.

Customer Experience

Customer Experience Feedback Software User Testing Analytic Tools

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. But if you know what to expect, you can prepare beforehand.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. But if you know what to expect, you can prepare beforehand.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. But if you know what to expect, you can prepare beforehand.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

Intercom NPS: How To Create an NPS Survey With Intercom [+Better Alternatives for SaaS]

Userpilot

MAY 2, 2022

NPS surveys offer one way to calculate your company’s NPS score, measure user sentiment , and understand how likely your users are to recommend your product to their friends. A high NPS score means more satisfied customers and low churn rates. We will dig into its features, pricing, the creation process, and better alternatives.

Feedback Software

Feedback Software Product Research Data Visualization Reporting Tools

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Userpilot

SEPTEMBER 18, 2021

Aspiring product marketers – are you worried about nailing your product marketing manager job interview? Whether this is your first product marketing job or if you're moving to a new company, product marketing interviews can be intimidating. But if you know what to expect, you can prepare beforehand.

Onboarding KPIs

Onboarding KPIs Analytic Tools Research Software Product Marketing

New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox.

Feedback Software

Feedback Software Customer Communications Reporting Tools Events

Product Management Today

9 Best Onboarding Platforms for SaaS Companies

In-App Help for SaaS: Types, Examples, and Tools

Webinars

Trending Sources

9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Webinars

How to Use In-app Help to Improve Customer Onboarding

How Can Sentiment Analysis Be Used To Improve Customer Experience in SaaS?

The Ultimate Guide To Product Onboarding For SaaS

8 Product Led Growth Strategy Lessons For Your SaaS Product

Team Sport: Adobe’s Approach to In-Product Guides

How to Build a Winning Customer Communication Strategy: 10 Best Practices

The Leading Onboarding Platforms for SaaS in 2021

Automated Customer Service: How to Enhance Customer Experience at Scale

16 Most Common Product Marketing Manager Job Interview Questions And Answers

16 Most Common Product Marketing Manager Job Interview Questions And Answers

16 Most Common Product Marketing Manager Job Interview Questions And Answers

Intercom NPS: How To Create an NPS Survey With Intercom [+Better Alternatives for SaaS]

16 Most Common Product Marketing Manager Job Interview Questions And Answers

New at Intercom uncut: Watch our entire virtual launch event

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