The Product Coalition
JUNE 17, 2020
2020 is only halfway done, but it already was a big year for Product Management. We all learned that Product Management is not just about managing products really. One of the most powerful things Product Managers rely on for growth in 2020,? Reduce expenses and create happy customers?—?all
Intercom, Inc.
JUNE 10, 2020
Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. This ability to predict is about shooting for repeatable product success.
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Mironov Consulting
DECEMBER 17, 2023
Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free , our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production. Won’t It Just Keep Working?
Usersnap
JUNE 17, 2019
72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. This article has got you covered.
Intercom, Inc.
OCTOBER 13, 2022
“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. We’re excited to share five brand-new product announcements with you today. You need modern efficient tools to make your work faster and easier.
Alchemer Mobile
FEBRUARY 21, 2019
Asking the right question, at the right time, in the right format, combined with a deep understanding of engagement gives companies a more complete picture of the the health of their customer communication strategy. This means that of the 25% of customers that were reached out to, 91% responded to the interaction.
Userpilot
JUNE 3, 2022
Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Another source of product marketing resources is the industry reports and benchmarks.
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