Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

The Product Coalition

NOVEMBER 4, 2019

Dashly Crisp Gist Drift Zendesk There are thousands of platforms that you can choose from to communicate with and engage your customers. We’ve compiled a list of our favorite customer communication platforms that are either fully or partially free. One of the revolutionary features of Drift is “Drift videos.”

Analytic Tools 60

Analytic Tools Feedback Software Customer Communications Data Visualization 60

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 222

Product Research Reporting Tools Feedback Software Customer Communications 222

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. In CX, neural networks will likely be used with more traditional machine learning methods to choose actions that provide the best interaction possible with the customer. Des Traynor: Like video cards and s**t like that?

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Intercom, Inc.

NOVEMBER 20, 2018

Addressing your customers with “Dear Sir/Madam” messages won’t cut it. So how can you deliver lightning-fast customer interactions while remaining personal at the same time? At Loom , we think we’ve found the solution – video. Send a video, not a thousand words. And that’s where video comes in.

Customer Experience 146

Customer Experience Reporting Tools Customer Communications Messaging 146

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. billion U.S. How is AI used in marketing?

Data Visualization 104

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

Userpilot

APRIL 22, 2024

Triggering exit surveys to understand reasons behind churn and improve customer experience. Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. The best customer success tools include Userpilot, ChurnZero, and Gainsight. Book a demo to give it a try.

Analytic Tools 75

Analytic Tools Feedback Software Research Software Customer Experience 75

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 53

Analytic Tools Feedback Software Research Software Customer Communications 53

Intercom, Inc.

JANUARY 28, 2020

Nowadays, digital solutions like CRMs have made it easier for sales teams to manage their pipelines online but that doesn’t always result in the best experience for the end buyer. . A centralized solution. For us, that solution is Intercom. Personalized support at every stage. Lead generation.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

MARCH 15, 2022

Use first-party customer data to enrich your messaging. Having a customer communications platform that allows you to gather data directly from customers and act on it by triggering relevant, personalized messaging is the key to unlocking so many of the opportunities that follow. It’s simple, but effective.

Data Visualization 129

Data Visualization Messaging Analytic Tools Research Software 129

Mironov Consulting

DECEMBER 17, 2023

Regardless of whether a big customer pays us for a one-off enhancement or we give it to them for free , our responsibility is clear: this bit of code needs to work as promised, and continue working as promised, for as long as that customer has it in production.  Won’t It Just Keep Working?

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. For example, at Intercom we build customer communication software.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

APRIL 16, 2021

Help Center Software is the unsung hero of the customer support world. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end of it. Help Center Software exists to solve this problem. Sound familiar?

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

NOVEMBER 3, 2022

Most knowledge bases contain information in different formats: knowledge base documents, how-to guides, explainer videos, glossaries, etc. There are two main types of knowledge bases: external (for customers) and internal (for employees). Also, keep the main elements of your learning center where customers expect to see them.

Analytic Tools 94

Analytic Tools Feedback Software Customer Communications Data Visualization 94

Userpilot

NOVEMBER 2, 2022

There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. You don’t have to worry though, there is a solution! All of these concerns can be easily resolved with AI in customer service. AI tools are a must in customer service.

Artificial Inteligence 95

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 95

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. Register your domain (e.g.,

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

SEPTEMBER 9, 2021

We were driven by the desire to create a solution that would help businesses address the budding demand for one increasingly popular communications channel: live, interactive video and audio streaming. Video was a massive catalyst for immediate, accessible and interactive engagement?—?from Building a New Live Experience.

Reporting Tools 105

Reporting Tools Feedback Software Customer Communications Customer Experience 105

freshtrax

FEBRUARY 9, 2024

More than just a technological tool, this evolution is having a profound impact on marketing approaches and brand storytelling. Generative AI is redefining brand identity and adding a new dimension to customer relationship building. The rapid evolution of generative AI is revolutionizing branding strategies.

Generative AI 59

Generative AI Branding Customer Communications Strategy 59

Userpilot

JULY 7, 2022

Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.

Feedback Software 90

Feedback Software Customer Experience Customer Feedback User Testing 90

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Streamline team communication. Make your job easier with the right tools. Delight customers. What is customer retention?

Feedback Software 88

Feedback Software Data Visualization Customer Communications Customer Experience 88

Userpilot

OCTOBER 25, 2022

Read on as we explore the various types of self-service portals and how to create them for your customers. A self-service portal is a platform that provides guides and resources to help users get their jobs done. These platforms are hosted on webpages or in-app and are commonly used for customer and employee education.

Data Visualization 88

Data Visualization Analytic Tools Customer Communications Customer Experience 88

Usersnap

AUGUST 31, 2019

Youtube randomly asks users what they think of the videos they’ve finished watching to gain a better understanding of the the videos’ quality, their algorithm and the user’s preference. It is natively inserted to the user’s dashboard of list of videos. And it starts out just by asking “What did you think of this video?”

User Testing 95

User Testing Feedback Software Customer Feedback Data Visualization 95

Gainsight

JULY 27, 2022

If you’re used to having human beings cover every customer, the idea of surrendering that responsibility to technology can create anxiety—for both you and clients. It’s important to be clear and intentional about which activities are best performed by humans versus digital tools—and how this should be applied across segments.

Customer Communications 59

Customer Communications Customer Experience Technical Review Data Visualization 59

Userpilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. Tools that help identify customer pain points: NPS surveys with open-ended questions.

User Friction 97

User Friction Customer Communications Analytic Tools Feedback Software 97

The Product Coalition

SEPTEMBER 14, 2020

Many organizations erroneously define their products by taking a technology perspective. They consider the product’s underlying technologies, components, and tools and call a logical grouping of them a “product.” This approach defines the product from an engineering perspective and not from a customer perspective.

Product Research 113

Product Research Customer Communications Reporting Tools Research Software 113

Intercom, Inc.

JANUARY 2, 2019

This next chapter has already begun, with our new automation technologies like bots and the ability for our customers to connect Intercom with more of the other tools they use every day. In doing so, they have been able to unlock new efficiencies for their teams and their customers.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Customer satisfaction is the measure of how happy and satisfied customers are. This feeling stems from the customer experience with your product and interactions with service teams.

User Testing 91

User Testing Customer Feedback Feedback Software Customer Experience 91

Userpilot

FEBRUARY 22, 2024

Customer communication skills are a cornerstone of any business. This guide will go over 10 best practices that will help you improve product engagement , nurture customer relationships, and increase retention rates! Personalize customer communications based on user expectations. Nurturing relationships.

Customer Communications 98

Customer Communications Feedback Software Analytic Tools Customer Experience 98

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software 90

Research Software Analytic Tools Feedback Software Data Visualization 90

Userpilot

SEPTEMBER 29, 2022

Host virtual customer engagement events such as webinars. Embrace video storytelling and embed it into your product experiences. What is customer engagement? Customer engagement refers to the process of interacting with your users through a variety of channels and building a relationship with them.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

AUGUST 31, 2022

Just think back to the last time you saw someone (or a group) passionately telling friends about a helpful tool. It’s now your turn to convert everyday customers into raving fans. Raving fans are the customers who are obsessed with your brand and seize every opportunity to passionately tell others about you.

Feedback Software 85

Feedback Software User Testing Customer Experience Onboarding KPIs 85

Userpilot

SEPTEMBER 18, 2021

Hiring teams look for five key skills during the product marketing interview: communication, collaboration, analytics, and research skills, project management, and prioritization. All my tasks are around product – product updates, feature releases, video tutorial, written tutorials and so on…plus some data analysis.”.

Onboarding KPIs 93

Onboarding KPIs Analytic Tools Research Software Product Marketing 93

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. Intercom is a swiss-army-penknife type of tool that can be used to solve many different problems. Are you looking for a support tool? Engagement tool?

Data Visualization 64

Data Visualization Reporting Tools Analytic Tools Research Software 64

Intercom, Inc.

APRIL 24, 2018

Most internet businesses want a personal way to communicate with customers; they just need the right tools to do it at scale. As we looked into ways we could make our Messenger better for our customers, we started to see patterns and realized our Messenger is powering much more than just chatting.

Customer Communications 223

Customer Communications Customer Experience Outbound Customer Feedback 223