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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

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Omnichannel Analytics Guide for SaaS Companies

Userpilot

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. Analyzing customer journeys across all channels allows teams to remove friction that stops users from progressing down the funnel. That’s what this article explores. Finally, act on the insights.

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Connection and Compatibility: How OkCupid Uses Analytics to Help People Find Love

Amplitude

Our data obsession is why OkCupid makes more than 4 million connections every week, over 200 million a year, 5 million introductions a day, and gets more mentions in the New York Times wedding section than any other dating app. The more questions we ask, the more information we receive, and the better we can pair users with someone else.

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The difference between product analytics and business intelligence tools — and why you need both

Mixpanel

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. Looker, and other tools like it, are often deployed with good intent. But it’s a solution that requires out-sized technical expertise, time, and resources.

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From Looker to Mixpanel: How and why Mixpanel’s analytics team is making the transition

Mixpanel

Our data scientists and analysts—with over 40 years of combined experience at companies including Zoom, Meta, Reddit, Twitter, and Google—require powerful and sophisticated tooling for business operation and revenue data analysis. Up until now, that was handled by Mixpanel and Looker, our BI (business intelligence) solution of choice.

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G2 Summer Report: Indicative Climbs Rankings as Leader

Indicative

G2 has named Indicative as a Leader in Customer Journey Analytics in G2’s 2020 Summer Report. . Indicative is the only Customer Analytics platform designed specifically for non-technical business users that connects directly to your data warehouse. What Users Had To Say About Indicative. Why We’re Leaders.

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The Best Customer Feedback Analysis Guide in 2021

Usersnap

Have you ever made a costly mistake because your customer feedback analysis wasn’t on point? Unfortunately, it’s happened to us; as one time is already too many for any growing SaaS company, we needed to come up with a way to improve our analysis process. What is Customer Feedback Analysis? People use complex language.