bpma ProductHub

FEBRUARY 4, 2018

Communicates the voice of the customer. Understands customers, the problems the product solves, why the product is winning or losing, competitive differentiation, etc. Ultimately responsible for customer and market success. Answers questions from customer representatives.

Product Management 171

Product Management Product Manager Customer Experience Differentiation 171

Gainsight

APRIL 16, 2019

In January, as a result of a merger, I started to search for a customer success leadership position. Some companies are calling their CSMs Customer Success Directors (CSD) instead. To me, a CSM manages accounts and a CSD manages people. As you move up a level, there are VPs of Customer Success.

User Testing 40

User Testing Customer Experience Data Visualization Reference 40

Modus Create

JUNE 7, 2022

These legacy applications are often hosted on traditional, on-premises infrastructure, which is provisioned for peak user demand, resulting in expensive infrastructure idling for large amounts of time. Technically savvy customers gravitate to products that have the latest technologies and capabilities.

Enterprise 98

Enterprise Technical Review Customer Experience Software Review 98