Product Talk

MAY 15, 2024

It’s no longer about making decisions purely based on your intuitions or stakeholder requests, but finding ways to integrate touch points with customers into your work every week—if not every day. In each instance, Ellen found a solution that didn’t require too much time or technical know-how to set up. You can submit yours here.

Product Research 268

Product Research Feedback Software Analytic Tools User Testing 268

Intercom, Inc.

APRIL 8, 2020

This is a time of great uncertainty, with everyone suddenly having to adjust to social distancing restrictions and widespread industry upheaval. Our customers are relying on Intercom more than ever, and often in a host of new and unforeseen ways. A time for the tried and tested. New situation, new processes?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Alchemer Mobile

FEBRUARY 20, 2020

When you monitor emotion and measure sentiment, you try to gauge the tone, context, and feeling from customer actions. Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. There’s an easy explanation for this phenomenon.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

The Product Coalition

JUNE 22, 2020

Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights. Doing all of these tasks manually drastically increases the complexity and time spent on this type of common research method.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. Every product team is burdened by the effort required to evolve and maintain complex infrastructure that powers their features. All three, and security patching especially, occur frequently and so are very time expensive to perform for a product team.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

TechEmpower - Product Management

OCTOBER 9, 2023

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. or "How can I modify my direct deposit account?"

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Pranav Khare

JANUARY 7, 2024

Once upon a time, in the bustling world of tech, there was a great divide. On one side, the engineers — the wizards of code, masters of the digital realm. Often at odds, but here’s the twist — it’s not the role of PMs that engineers despise; they just despise the approach of some PMs. Tip: Be a Bob who listens.

Engineering 52

Engineering Technical Review Customer Experience Analytic Tools 52

Usersnap

MARCH 29, 2023

Qualitative feedback is essential when you’re building and maintaining an app that 1000s of users rely on. No matter what you’re working on, or which industry you’re in, it’s important to understand the needs of your users, teams, and colleagues. Introducing Hunter Engineering Hunter Engineering is a U.S.-based

Feedback Software 52

Feedback Software Reporting Tools User Testing Customer Feedback 52

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. What is Mixpanel? Mixpanel dashboard homepage.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 136

Analytic Tools Research Software Reporting Tools Software Review 136

Intercom, Inc.

SEPTEMBER 6, 2022

Small changes are easier to build and faster to review, enabling us to deliver value to customers more quickly. Here, Aidan discusses our engineering principle “Build in small steps”. No one gets it right all the time. Building within complex systems is challenging. Managing complexity.

User Testing 138

User Testing Product Research Customer Feedback Customer Experience 138

Userpilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

UX Planet

DECEMBER 19, 2023

I remembered what prompted those discussions and how those decisions were (and are) communicated to loyal users (hi Adobe, remember all the users who love XD and now have to jump to Figma). And the role design plays in informing those decisions and interacting in a constructive manner with clients/users.

Feedback Software 88

Feedback Software Analytic Tools User Testing Research Software 88

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

TechEmpower - Product Management

MARCH 4, 2024

Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction. Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

MAY 30, 2024

Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs. They also conduct in-depth discovery of their user base, research competitors, and build personas /ICPs (ideal customer profiles).

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Userpilot

AUGUST 2, 2023

Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. Don’t overload the customer with emails.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience User Testing 98

The Product Coalition

JANUARY 26, 2022

At the same time, consolidation faces a big problem: it gets hard to collect real-time data on health issues. Despite gaining a broad caregiving experience, Chris wasn’t up to devote his life to farming. For that time, they wanted to expand to Costa Rica. As a result, more pig deaths and financial losses are happening.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Engineering 118

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Chatbots have been becoming more and more sophisticated with time. How is ChatGPT different from a search engine?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

The Product HQ

MAY 10, 2024

It also implies added difficulty during the approval phase of product development due to the elevated uncertainty surrounding the products. Step 3: Get Certified in Machine Learning To oversee machine learning projects, your proficiency in ML science and systems. You do this by getting involved with a machine learning system startup.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Technical Review 52

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

UserVoice

MARCH 7, 2017

One of our key findings from the survey is that product teams across the board say feedback from customer-facing teams like sales and support is highly influential when it comes time to prioritize their product roadmaps. Customer Experience will be primarily bringing proactive elements to the user base (i.e.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

Reporting Tools 105

Reporting Tools Systems Review Enterprise Technical Review 105

Intercom, Inc.

FEBRUARY 22, 2022

At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

PMLesson's Ace the PM Interview

MAY 16, 2022

This article is part of our series on Security Engineering. If you're interviewing for engineering roles, don't miss our Complete Software Engineering Interview Course. This is not only because of the importance of the discipline but because the supply of qualified security engineers is too little.

Reporting Tools 52

Reporting Tools Engineering Technical Review Software Review 52

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. See personas 4 and 7.” Wasted energy.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Userpilot

JANUARY 22, 2024

Choosing the right framework requires a bit of effort from you. For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey. A good growth strategy is also data-driven.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Product Innovation Educators

MAY 22, 2023

As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy. The engineering team works on progressing the product but doesn’t communicate information back up to product management or executive groups. 10:31] What was your experience at Experian?

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Split

MARCH 1, 2023

Feature Toggles, or feature flags as they’re often called, are a powerful tool for software engineers. This is a significant time saver and life saver. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. Simply stated, they’re pretty clutch. Even Better!

Software Review 98

Software Review Software Developers Software Development Systems Review 98

Userpilot

MAY 10, 2023

to analyze customer data and predict customer actions. They include: Userpilot’s new AI writing assistant helps its users generate, edit, or improve content for their onboarding and in-app messages. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience.

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

The Product Coalition

OCTOBER 3, 2020

This trivial experience opened my eyes to how time is programmed into our perception of the world right from our school days?—?There While it took a couple of years since then to genuinely figure how to tame the mind to look at time differently, I developed a more relaxed approach towards all the craziness around us.

Customer Experience 149

Customer Experience Systems Review Technical Review User Testing 149

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Usersnap

SEPTEMBER 19, 2023

Imagine the idea of having a magical crystal ball that reveals the deepest thoughts and desires of your customers. Well, you might not need a crystal ball anymore, because AI-driven data and customer insights are here to make your business dreams come true! No more guessing games or deciphering cryptic customer feedback.

Customer Feedback 59

Customer Feedback Data Visualization User Testing Feedback Software 59

Sachin Rekhi

AUGUST 4, 2021

Or PMs at larger established tech firms might see great PMs at work within their company, but they struggled to reverse engineer just how to recreate their success for themselves. This is due to the very process by which the roadmap is developed. I went on to discuss this skill gap with Brian Balfour, CEO of Reforge.

Technical Review 167

Technical Review Onboarding KPIs User Testing Feedback Software 167