Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. There are two main types of knowledge bases: external (for customers) and internal (for employees).

Analytic Tools 92

Analytic Tools Feedback Software Customer Communications Data Visualization 92

Gainsight

NOVEMBER 23, 2020

As the Customer Success function matures, it’s increasingly clear that Customer Success Operations (CS Ops) plays a critical role in driving effectiveness and efficiency just as Sales Ops does for the Sales function. Jeff is the Senior Manager of Customer Success Operations. . Operationalizing Customer Success Journeys.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

Sachin Rekhi

MARCH 1, 2020

I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. I'm often given the feedback that many of my essays apply equally well in roles outside of product management and I certainly think that's true. The Hierarchy of User Friction. Fundamentals.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. Writing Is Designing: Words and the User Experience by Michael J.

Books 52

Books Research Software Product Research Reporting Tools 52

Gainsight

NOVEMBER 16, 2021

Instead, the product-led flywheel focuses on the user experience at different stages of the user’s journey. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Active customers. Loyal customers. Understand the customer experience.

Analytic Tools 52

Analytic Tools Feedback Software Product Research Onboarding KPIs 52

The Product Coalition

AUGUST 26, 2019

There were many product lines and different versions of the same products made to meet different customer needs. Modularization can manage the complexity and customization in product development. For service products : people expertise, customer experience, and process. cutting it by 70%. Examples of modules: ??

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We’ve recently done a lot of work on this topic including a webinar which you can access here.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

BrainMates

APRIL 2, 2019

Develop skills and keep practising. This means being able to quantify the value we bring to both customers and our organisation. Some examples of leading indicators: Number of customer inquiries. Trial users. Some examples of lagging indicators: Active users. Consider if you are actually chasing the right goal.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

The Product Coalition

JANUARY 30, 2019

Photo by rob walsh on Unsplash Becoming a great Product Manager You know how to build a roadmap and prioritize. That you won’t find in the typical “PM handbook”. Empathy Creator Not customer advocacy, not user research, not metrics. What if everyone on the team had empathy for your users? Importance of customer?).

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

The Product Coalition

OCTOBER 19, 2017

Being a Tech developer, how do I transition into a Product Manager role? To close this knowledge gap, I thought it would be a good idea to develop a platform to provide resources for people looking to learn Product Management. To start with, I wrote this handbook “ Product Management 101 ”. Click ??

User Testing 60

User Testing Product Management Product Manager Product Research 60

Gainsight

MAY 10, 2021

The more we thought about it, the more we saw parallels between some of our favorite movies and shows with the agenda we’re developing for Pulse Everywhere 2021. Top Picks: Simplifying Customer Success Track. Spotlight: Lorna Henri, Vice President of Customer Success at Modern Health. Topic: Launching Customer Success Fast.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Sequent Learning

APRIL 22, 2019

It’s easily accessible content provides the knowledge, tools, and insight you need to establish yourself as a cutting-edge product manager who contributes measurably to your company’s success. Hooked does an incredible job in explaining how product managers can include consumer psychology in product development to generate rewarding products.

Books 40

Books Product Management Product Manager Data Visualization 40

Sequent Learning

SEPTEMBER 4, 2019

Still other times, I’m troubled by the actions taken by leaders in companies who direct efforts of product people that don’t directly benefit a customer or that promote decisions without strategic context. Companies that excel in product management intensively focus on the identification of customer and market needs.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Hutwork

MARCH 19, 2018

The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback. The Lean Product Playbook is billed as “the missing manual on how to apply Lean Startup to build products that customers love.” If you’re adopting lean thinking, this is the handbook for you. By Dan Olsen.

Books 67

Books Research Software Feedback Software Weak Development Team 67